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Windows 7: Missing Firefox Icon

29 Dec 2010   #11
mikedl

Windows 7 Ultimate x64 SP1
 
 

You should be fine with a re-install. No need to uninstall it first but it won't hurt to do so - just don't delete the data when it asks if you want to. If, after an un-install, then a re-install, the issue reoccurs, we'll have to look at setting you up with a new profile. I hope we don't have to do that as there are a few steps involved if you want to save all of your bookmarks (it's simple, really).


My System SpecsSystem Spec
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29 Dec 2010   #12
janeydoll

Windows 7 Home Premium 64bit
 
 

so just click the download button on the FF website? Is it safe to NOT uninstall first. this is a brand new computer and i really don't want to mess anything up.
My System SpecsSystem Spec
29 Dec 2010   #13
mikedl

Windows 7 Ultimate x64 SP1
 
 

Yeah, it's safe to not uninstall - just do a re-install via the download. If you still have the issue we'll cover the uninstall, re-install and possible profile issues afterward. Hopefully, it won't be necessary.

You're doing fine, asking the right questions and presenting screen clips of pertinent information. You've got a handle on this - I'm just here to help.
My System SpecsSystem Spec
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29 Dec 2010   #14
janeydoll

Windows 7 Home Premium 64bit
 
 

thank you so much for your help. all icons are back. Is it safe to delete the shortcut off the desktop?
My System SpecsSystem Spec
29 Dec 2010   #15
mikedl

Windows 7 Ultimate x64 SP1
 
 

Should be, I do it all the time. If you have an issue ... holler!
My System SpecsSystem Spec
29 Dec 2010   #16
janeydoll

Windows 7 Home Premium 64bit
 
 

thank you so much!

I added to your reputation for your kindness while helping me.
My System SpecsSystem Spec
29 Dec 2010   #17
mikedl

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by janeydoll View Post
thank you so much!

I added to your reputation for your kindness while helping me.

Thank you, janeydoll.

I'm very happy you got it sorted. If it ever happens again, please do not hesitate to seek more help if the previous exercise doesn't fix it. It shouldn't happen again but, then, one never knows!
My System SpecsSystem Spec
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 Missing Firefox Icon




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