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Windows 7: Start menu search problem

04 Jan 2011   #1
Martin Dendev

Windows 7 Home Premium 32 bit
Start menu search problem

My grandmother's laptop's upgraded from vista to seven, working fine. Now she does not use that many things, but when I click the start orb and I search, like typing mail he says "explorer does not work anymore", or something like that translated from Dutch

This also happens when I open configuration panel.

Any ideas?

My System SpecsSystem Spec
04 Jan 2011   #2

Windows 7 Ultimate x86

Chances are, she caught a nasty in her email. I would try the following to be on the safe side

Get the free version of this one and run it up to 3 times or until it can't find any more threads

Malwarebytes' Anti-Malware: Malwarebytes

then open an elevated command prompt and run a sfc/scannow like described here:

SFC /SCANNOW Command - System File Checker

My System SpecsSystem Spec
04 Jan 2011   #3

Windows 7x64 Home Premium SP1

You could also open Windows task manager (ctrl+shift+esc) and in the processes tab make sure Windows explorer is running.
My System SpecsSystem Spec


 Start menu search problem

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