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HP Appear To Have Lost My Laptop. What Should I Do Now?
Basically a courier came to pick up my laptop so i gave it to him. I was told by an HP technician a few weeks beforehand to only give the courier the laptop without the battery in it. I recieved an email from HP this morning saying "Your unit is being collected tomorrow Fri 7 Jan as an empty box was received by the repair centre." I've replied to the email saying i didn't even put my laptop in a box and asked them if they have indeed lost it, but i've not recieved a reply yet. I'd like to know what my options are if they have. Will they supply me with replacement of the same model? I'm still within warranty, but i don't know if that makes a difference.