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Windows 7: Problem with shortcuts and shutting down

07 Jan 2011   #21
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by arosegirl7 View Post
I don't understand why having Norton would take my icons take so long to work.
And no, it wasn't clear to me.
Some software does not work very well together with other software. Various Norton products are well known for causing quite a few problems. Especially in conjunction with other security products.

Regards....Mike Connor


My System SpecsSystem Spec
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07 Jan 2011   #22
James Colbert

 
 

Quote   Quote: Originally Posted by arosegirl7 View Post
I don't understand why having Norton would take my icons take so long to work.
And no, it wasn't clear to me.
Hi arosegirl7. Welcome to the forums.

Norton has been known to have compatibility problems.

The best advice given in this thread is to disable startup items in MSConfig. You cannot do any damage doing this, as it just disables program startup files and can be re-enabled simply by goiing back into MSConfig and rechecking the checkbox next to the item.

Here is a tutorial on the matter:

Startup Programs - Change

You will be using method 3 (as per screenshot). You will have to scroll a bit down the page to get to method 3.

1) Try disabling Norton startup items first

2) Exit MSConfig and restart your system (it will likely ask you if you want to restart the system when you exit MSConfig. Choose yes).

3) Restart, see if your problem is still present.

If it is, you can disable other items, one at a time, following the procedure outlined above and in the tutorial linked to.

Post back and let us know how it went. Also, here is how you should fill out your system specs:

https://www.sevenforums.com/general-d...tml#post256049

If Norton turns out to be the problem, let us know and we will post links to free and effective Anti-Virus software.

James


Attached Thumbnails
Problem with shortcuts and shutting down-msconfig_method-3.jpg  
My System SpecsSystem Spec
07 Jan 2011   #23
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by arosegirl7 View Post
I completed the scan and nothing was found.
How do I check the startup items?
If you press the "windows" key on your keyboard and the "R" Key, a run box will open



Type msconfig into that box, and another box opens;



If you go to the "startup" tab in that box, you can check or uncheck all the items that start up on your computer when you boot it. An empty box disables the file ( but does not delete it), a checked box enables it.

Regards....Mike Connor
My System SpecsSystem Spec
.

07 Jan 2011   #24
arosegirl7

 

I finally contacted Dell Support, I was kept on the line 35 minutes, they took over my computer. Guess what?
They couldn't find or fix the problem. They could see what was happening but didn't know how to fix it. How about that?
I am going to call them Monday see if I can talk to someone that might have a solution. Thanks for all of
you trying to help me.
My System SpecsSystem Spec
07 Jan 2011   #25
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

As you wish. Nevermind, but did you try all the possible solutions posted here?
My System SpecsSystem Spec
08 Jan 2011   #26
arosegirl7

 

I tried everything I was told except when I typed in index I was given a totally different screen and didn't know
what to do with it.
My System SpecsSystem Spec
08 Jan 2011   #27
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by arosegirl7 View Post
I finally contacted Dell Support, I was kept on the line 35 minutes, they took over my computer. Guess what?
They couldn't find or fix the problem. They could see what was happening but didn't know how to fix it. How about that?
I am going to call them Monday see if I can talk to someone that might have a solution. Thanks for all of
you trying to help me.
Call the Dell Headquarter and ask for a case manager. Then you get to talk to intelligent people.
My System SpecsSystem Spec
08 Jan 2011   #28
arosegirl7

 

I called Dell again, they don't have case managers, or at least that is what I was told. I got another
guy from the Philippines that I think knew what he was doing. He ran a lot of test others had not. To make a long story short he came to the conclusion my internet provider was my problem, very slow connection.
Hughes guy is to come next week..for $125 he will check it out. I will let ya'll know if he fixes it.
Again thanks for all your help.
My System SpecsSystem Spec
08 Jan 2011   #29
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

That is a very strange diagnosis. Before you spend $125, disconnect the internet cable and see whether it is happening too. If yes, open Resource Monitor.

Have first look at the CPU tab and see what is eating the CPU (make sure the CPU column is set such that the big consumers appear on top). Then open the Disk tab. Maybe some process is keeping the disk busy. If the processes are not very telling, you can right click on them and check on "Analyse wait chain".

Another thing I would do is look into the Reliability History and see whether there are any red dots. Click on those and see what it says.
My System SpecsSystem Spec
08 Jan 2011   #30
arosegirl7

 

I hate to sound like such a dummy but I don't know which is my internet cable. You wouldn't believe all the wires I have under my desk. I also don't know how to check the CPU usage.
I sure hope ya'll can save me mega bucks.
My System SpecsSystem Spec
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 Problem with shortcuts and shutting down




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