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Windows 7: COM Surrogate Windows 7 64bit

26 Mar 2012   #31

XP / Win7 x64 Pro

Quote   Quote: Originally Posted by Burdus32 View Post
Hi PrinorB,

I did have that problem a few months ago and I tracked it down to the codec pack I was using (k-lite) which was causing the issue. But if you're getting that error on a clean install that's a different story.
Right, that was my first thought. Codec packs and theme modifiers/tweakers are the notorious culprits for such errors. However, the OP is getting this on a clean install. Something is definitely awry here.

Prinor, It is very possible it's a driver issue. When you installed Windows, did you let Windows Update install all of your drivers or did you download them from the ASUS website? It's possible Windows isn't installing the suitable drivers for your system and that's what is causing the issue.

ASUS - Motherboards- ASUS P8Z68-V PRO/GEN3

First, make sure your BIOS is the latest version. Other than that, the only thing I'd personally install myself over Windows Updates is the Intel chipset driver utility, which might be a bit out of date on the ASUS website. Instead, I'd go here and check for the latest drivers for your chipset and update/install them:

Intel® Driver Update Utility

None of this may be related to your issue, but they are basic things that need to be done to prevent possible other issues in the future.

My System SpecsSystem Spec
26 Mar 2012   #32

Windows 7 Professional x64

I am not sure why ASUS motherboards? Is ASRock the same as ASUS? For the work computer I installed the drivers that were on the ASRock website:

ASRock > Products > Motherboard > Z68 Pro3 Gen3 > Download
I think I installed:
  • Realtek audio
  • Intel management engine
  • Realteck LAN
  • Etron USB
  • Intel HD graphics driver: That driver is the "VGA driver" from the ASRock website I think. Should I maybe reinstall that driver ()
I am not sure what the MSXML is. The question is though why do I have the same on my home computer which I didn't do anything with? It came with everything pre-installed. I didn't install any drivers codecs etc unless there was some update from windows update that I clicked yes on.

Two questions about drivers:
  • Can I just uninstall a driver with the control panel and then reinstall it Without making the hole system crash? I just noticed that some of the drivers have a newer version on the ASrock website. I could also try reinstalling the HD graphics driver.
  • When the system is pre built, is there any way to find out what motherboard there is and what drivers I would need?
It is so strange. My friend has an Acer Laptop that she bought a months earlier than me and she hasn't got the issue. When she comes to visit in a week I can look more closely what she hasn't got and what I have
My System SpecsSystem Spec
26 Mar 2012   #33

Windows 7 Professional x64

Sorry my bad. None of the drivers are out of date. For some reason the version numbering on the website isn't the same as the one that shows in the control panel from the installed version. I looked at the downloaded drivers that I have and they are all the same as on the website.

Unless of course they have been subsequently tempered with by windows update. When searching through all my windows updates however, I didn't find any graphics driver update.
My System SpecsSystem Spec

26 Mar 2012   #34

XP / Win7 x64 Pro

Sorry about that. I read ASUS instead of ASRock when I went to look up drivers for you. But, you are already on the right path. If you aren't having problems with your VGA driver, I wouldn't reinstall. I definitely would update any driver that has a later version on the site. You can just uninstall from the Programs menu, if it shows up there, and reinstall the later version. Personally, I reboot after each driver update/reinstall to make sure it takes affect and has no bearing on other things I install.

The specific one I'm referring to is the one titled "INF driver" on that webpage. Those are the Intel drivers I was referring to that you should download from Intel directly, as they have the latest versions (and these manufacturers do not).

Don't worry about MSXML, it's inconsequential to anything we're talking about. So, just leave it on there.
My System SpecsSystem Spec
26 Mar 2012   #35

Windows 7 Professional x64

They also both have motherboards that are called Pro3...

I attached the results to the driver update search. It looks like everything is up to date except for the Audio driver which isn't recognized (I take it because it is from Realtek instead of Intel?)

I don't know if the VGA doesn't cause problems A user in below thread suggested that it might. But there is no newer version available as far as I know so I don't know if it will change anything if I reinstall it

As an aside:
Also, one weird thing happened. I just wanted to show someone my error (work computer) and it didn't occur after a minute of flicking through pics! I was confused. The only thing I could think of what I changed was

1) I had changed the windows theme to a shuffle through pre-installed images instead of a folder of images that I downloaded and I had installed Picasa.

2) Thus, I changed the theme back to the my own picks and sure enough the error occurred.

3) HOWEVER, when I changed it back to windows theme (the same exact state as in point 1 when the error didn't occur), restarted etc. the error was still there again. I had the feeling though that it took longer for the Software to crash with state 1) than with state 2).

I don't expect anyone to make sense of this but I tell you just in case

Attached Thumbnails
COM Surrogate Windows 7 64bit-picture1.png  
My System SpecsSystem Spec
26 Mar 2012   #36

XP / Win7 x64 Pro

Yea, the Intel utility isn't going to recognize any components that aren't a part of the chipset (e.g. your audio).

Here is the utility to update your chipset drivers to the latest version:*&ProductID=816

Wait... is your system only getting this error when viewing the pictures in that folder or having them cycled through in your theme? Do you get this error at all when viewing pictures in other folders and using a theme without pictures from this folder?
My System SpecsSystem Spec
26 Mar 2012   #37

Windows 7 Professional x64

Oh; so "your current version is valid" doesn't mean that it is up to date... I had not understood that...

Do I need to uninstall anything before or do I just need to run the setup file? Do I need to backup anything or is it just like a normal software install?

My System SpecsSystem Spec
26 Mar 2012   #38

Windows 7 Professional x64

Oh sorry, I didn't see the second question.

I can look at any pictures (totally unrelated to the theme). I also once downloaded three random pics from the internet (that were also pretty small files) and cycled through them and the error occurred.
My System SpecsSystem Spec
26 Mar 2012   #39

XP / Win7 x64 Pro

Right, just means it's valid and working. I'd still download and install the latest version. Sometimes all you need to do is double click it and it will install the later version. You might just try doing that and then running the tool to check which version you have again to verify it upgraded. If it didn't, you will have to run it from the command line with the "-overall" flag like "updinf.exe -overall" in order to force it to update.

Here's a thread dedicated to the latest chipset versions if you care to take a gander:

Latest Intel Chipset Device Software
My System SpecsSystem Spec
26 Mar 2012   #40

Windows 7 Professional x64

Ok cool. The update utility still says "its valid" and not "current" but it updated to version

The COM error is still there though...
My System SpecsSystem Spec

 COM Surrogate Windows 7 64bit

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