Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: COM Surrogate Windows 7 64bit

26 Mar 2012   #31
FliGi7

XP / Win7 x64 Pro
 
 

Quote   Quote: Originally Posted by Burdus32 View Post
Hi PrinorB,

I did have that problem a few months ago and I tracked it down to the codec pack I was using (k-lite) which was causing the issue. But if you're getting that error on a clean install that's a different story.
Right, that was my first thought. Codec packs and theme modifiers/tweakers are the notorious culprits for such errors. However, the OP is getting this on a clean install. Something is definitely awry here.

Prinor, It is very possible it's a driver issue. When you installed Windows, did you let Windows Update install all of your drivers or did you download them from the ASUS website? It's possible Windows isn't installing the suitable drivers for your system and that's what is causing the issue.

ASUS - Motherboards- ASUS P8Z68-V PRO/GEN3

First, make sure your BIOS is the latest version. Other than that, the only thing I'd personally install myself over Windows Updates is the Intel chipset driver utility, which might be a bit out of date on the ASUS website. Instead, I'd go here and check for the latest drivers for your chipset and update/install them:

Intel® Driver Update Utility

None of this may be related to your issue, but they are basic things that need to be done to prevent possible other issues in the future.


My System SpecsSystem Spec
.
26 Mar 2012   #32
PrinorB

Windows 7 Professional x64
 
 

Hmm,
I am not sure why ASUS motherboards? Is ASRock the same as ASUS? For the work computer I installed the drivers that were on the ASRock website:

ASRock > Products > Motherboard > Z68 Pro3 Gen3 > Download
I think I installed:
  • Realtek audio
  • Intel management engine
  • Realteck LAN
  • Etron USB
  • Intel HD graphics driver: That driver is the "VGA driver" from the ASRock website I think. Should I maybe reinstall that driver ()
I am not sure what the MSXML is. The question is though why do I have the same on my home computer which I didn't do anything with? It came with everything pre-installed. I didn't install any drivers codecs etc unless there was some update from windows update that I clicked yes on.


Two questions about drivers:
  • Can I just uninstall a driver with the control panel and then reinstall it Without making the hole system crash? I just noticed that some of the drivers have a newer version on the ASrock website. I could also try reinstalling the HD graphics driver.
  • When the system is pre built, is there any way to find out what motherboard there is and what drivers I would need?
It is so strange. My friend has an Acer Laptop that she bought a months earlier than me and she hasn't got the issue. When she comes to visit in a week I can look more closely what she hasn't got and what I have
My System SpecsSystem Spec
26 Mar 2012   #33
PrinorB

Windows 7 Professional x64
 
 

Sorry my bad. None of the drivers are out of date. For some reason the version numbering on the website isn't the same as the one that shows in the control panel from the installed version. I looked at the downloaded drivers that I have and they are all the same as on the website.

Unless of course they have been subsequently tempered with by windows update. When searching through all my windows updates however, I didn't find any graphics driver update.
My System SpecsSystem Spec
.

26 Mar 2012   #34
FliGi7

XP / Win7 x64 Pro
 
 

Sorry about that. I read ASUS instead of ASRock when I went to look up drivers for you. But, you are already on the right path. If you aren't having problems with your VGA driver, I wouldn't reinstall. I definitely would update any driver that has a later version on the site. You can just uninstall from the Programs menu, if it shows up there, and reinstall the later version. Personally, I reboot after each driver update/reinstall to make sure it takes affect and has no bearing on other things I install.

The specific one I'm referring to is the one titled "INF driver" on that webpage. Those are the Intel drivers I was referring to that you should download from Intel directly, as they have the latest versions (and these manufacturers do not).

Don't worry about MSXML, it's inconsequential to anything we're talking about. So, just leave it on there.
My System SpecsSystem Spec
26 Mar 2012   #35
PrinorB

Windows 7 Professional x64
 
 

They also both have motherboards that are called Pro3...

I attached the results to the driver update search. It looks like everything is up to date except for the Audio driver which isn't recognized (I take it because it is from Realtek instead of Intel?)

I don't know if the VGA doesn't cause problems A user in below thread suggested that it might. But there is no newer version available as far as I know so I don't know if it will change anything if I reinstall it

https://www.sevenforums.com/crashes-d...ms-work-3.html

As an aside:
Also, one weird thing happened. I just wanted to show someone my error (work computer) and it didn't occur after a minute of flicking through pics! I was confused. The only thing I could think of what I changed was

1) I had changed the windows theme to a shuffle through pre-installed images instead of a folder of images that I downloaded and I had installed Picasa.

2) Thus, I changed the theme back to the my own picks and sure enough the error occurred.

3) HOWEVER, when I changed it back to windows theme (the same exact state as in point 1 when the error didn't occur), restarted etc. the error was still there again. I had the feeling though that it took longer for the Software to crash with state 1) than with state 2).

I don't expect anyone to make sense of this but I tell you just in case


Attached Thumbnails
COM Surrogate Windows 7 64bit-picture1.png  
My System SpecsSystem Spec
26 Mar 2012   #36
FliGi7

XP / Win7 x64 Pro
 
 

Yea, the Intel utility isn't going to recognize any components that aren't a part of the chipset (e.g. your audio).

Here is the utility to update your chipset drivers to the latest version:

http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/20775/eng/infinst_autol.exe&lang=eng&Dwnldid=20775&DownloadType=Drivers&OSFullname=Windows+7+(64-bit)*&ProductID=816

Wait... is your system only getting this error when viewing the pictures in that folder or having them cycled through in your theme? Do you get this error at all when viewing pictures in other folders and using a theme without pictures from this folder?
My System SpecsSystem Spec
26 Mar 2012   #37
PrinorB

Windows 7 Professional x64
 
 

Oh; so "your current version is valid" doesn't mean that it is up to date... I had not understood that...

Do I need to uninstall anything before or do I just need to run the setup file? Do I need to backup anything or is it just like a normal software install?

Thanks
My System SpecsSystem Spec
26 Mar 2012   #38
PrinorB

Windows 7 Professional x64
 
 

Oh sorry, I didn't see the second question.

I can look at any pictures (totally unrelated to the theme). I also once downloaded three random pics from the internet (that were also pretty small files) and cycled through them and the error occurred.
My System SpecsSystem Spec
26 Mar 2012   #39
FliGi7

XP / Win7 x64 Pro
 
 

Right, just means it's valid and working. I'd still download and install the latest version. Sometimes all you need to do is double click it and it will install the later version. You might just try doing that and then running the tool to check which version you have again to verify it upgraded. If it didn't, you will have to run it from the command line with the "-overall" flag like "updinf.exe -overall" in order to force it to update.

Here's a thread dedicated to the latest chipset versions if you care to take a gander:

Latest Intel Chipset Device Software
My System SpecsSystem Spec
26 Mar 2012   #40
PrinorB

Windows 7 Professional x64
 
 

Ok cool. The update utility still says "its valid" and not "current" but it updated to version 9.3.0.1019

The COM error is still there though...
My System SpecsSystem Spec
Reply

 COM Surrogate Windows 7 64bit




Thread Tools




Similar help and support threads
Thread Forum
"Com Surrogate Has Stopped Working" - Windows 7 Ultimate x32
A few months back I received an error message caused by an act that I can no longer recall. Ever since that day I have encountered hundreds of the same message and a few others every day, prohibiting me from playing games and using programs. During these months, I have read every forum, read...
General Discussion
Com Surrogate Stopped Working. Win7 Home Premium 64bit
Problem signature: Problem Event Name: APPCRASH Application Name: DllHost.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc6b7 Fault Module Name: RPCRT4.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba59 Exception Code: c0020043 Exception Offset:...
General Discussion
COM Surrogate Error in Windows Photo Viewer
Hi Since last week I have been getting a COM Surrogate error in Windows Photo Viewer. I can see the photos in the Picture Library but when I open one up I cannot move onto the next photo without the Com Surrogate Error and Slideshow is not working either. I am not aware of anything being...
Music, Pictures & Video
COM Surrogate
Okay so I got a new laptop a few days ago and whenever I go through pictures it pops up with an error that says COM Surrogate has stopped working. Any idea on how to fix this. Help would be nice! New PC: Alienware M17x R4
BSOD Help and Support
COM Surrogate
After doing a disk cleanup and deleting "Thumbnails" without realizing it would cause this, I have started to get the message "COM Surrogate has stopped working" a lot of the times that I try to open images (and other people who receive this error report it to happen with videos/movies as well, but...
BSOD Help and Support
COM Surrogate crashes
Ok I installed the latest Shark007 codecs which were released last week I believe and I started getting some hard lockups with the message being "COM surogate has stopped responding". When these errors happened I couldn't do anything but puch the power button because Only the mouse was movable and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:07.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App