Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: COM Surrogate Windows 7 64bit

26 Mar 2012   #41
FliGi7

XP / Win7 x64 Pro
 
 

Yea, I didn't think it would fix the error, as this is a bit of a separate issue but it's good to have the latest drivers and you are now aware of what they are and where they're located if you do another fresh install in the future. You'll want to download all those latest drivers again and install them yourself onto the system before Windows runs its updates and tries to pick for you which ones it thinks are best.

Edit: Have you run a Disk Check on your drive yet? I can't recall. If not, you might want to in order to rule that out.

Also, when you view the problem details on the error box, what is the fault module name? Is it the same every time?


My System SpecsSystem Spec
.
26 Mar 2012   #42
PrinorB

Windows 7 Professional x64
 
 

Yeah! Thanks for the driver tip.

I guess the thing to try next is to get the fresh install on my laptop. I am still not sure yet because it was a pre-installed system. (c.f. several posts earlier).

Yes I did disk checks for both SSD and HDD (and atm I only run the SSD and the error is still there). Also I guess it is unlikely that two computers would have faulty disks (but its good to rule it out obviously).
My System SpecsSystem Spec
26 Mar 2012   #43
FliGi7

XP / Win7 x64 Pro
 
 

Well, report back the Fault Module Name when you get a chance.

Did you try the DEP solution offered earlier?
COM Surrogate Windows 7 64bit

I'm not sure if I would do that or not, considering it removes DEP from dllhost in general in order to fix this, but it would be interesting to know if it fixes it or not, whether or not you choose to keep that turned off.
My System SpecsSystem Spec
.

26 Mar 2012   #44
PrinorB

Windows 7 Professional x64
 
 

Oh sorry. Forgot about the fault module name. On the error box there is no option to view details. It just gives the option to close the program. I attached Error messages from the Event viewer. the COM surrogate error is the one with error ID1000.

I tried to add dllhost.exe to the DEP exception but I get the message "you cannot set DEP attributes on 64-bit executables". I did this under Advanced Settings-> Performance tab: Settings->Data Execution Prevention->Turn on DEP for all programs and services except those I select:->add.... Also as you said as well, I read somewhere that changing the DEP isn't the best solution for security so I didn't try to resolve the issue. But you are right it would add another piece of info to the puzzle


Attached Files
File Type: zip ErrorsHome.zip (146.1 KB, 40 views)
File Type: zip Errors.zip (658.9 KB, 45 views)
My System SpecsSystem Spec
27 Mar 2012   #45
FliGi7

XP / Win7 x64 Pro
 
 

Can you just attach a screenshot of the error details?

https://www.sevenforums.com/general-d...tml#post852738
My System SpecsSystem Spec
27 Mar 2012   #46
PrinorB

Windows 7 Professional x64
 
 

Actually recently there have been two versions of the error message. Both are attached. I am pretty sure that at some time both of my computers showed the same message. Now my work PC shows it differently (I think since I reinstalled windows but I am not 100% positive on that)


Attached Thumbnails
COM Surrogate Windows 7 64bit-home-error.png  
Attached Images
COM Surrogate Windows 7 64bit-work-error.png 
My System SpecsSystem Spec
27 Mar 2012   #47
FliGi7

XP / Win7 x64 Pro
 
 

It sounds like it is a faulty Intel graphics driver - an issue that people have attempted to get addressed but have yet to find a fix:

Windows 7 RTM - Intel 946GZ games crash - Neowin Forums
GMA 3000 - Windows 7 64-bit AppCrash source igdumd64.dll

The only fix so far is when people have purchased separate graphics cards. So, it sounds like that is your only option at this point (if you can't or don't want to return the machine). Obviously you don't need a fancy graphics card since you appear to be doing just fine without one (sans this error), so it shouldn't be much money and might solve all of these problems (while giving you better graphics abilities).

I like to peruse Tom's Hardware for their regular shootouts for "Best X for the Money". Their most recent "Best Graphics Cards for the Money" is from this month.

Best PCIe Card: $100 And Under : Best Graphics Cards For The Money: March 2012

So, depending on whether you are an ATI or NVIDIA fan (either will work fine, just some people have a preference), you are looking at $65-$85 for the cheapest cards from Newegg or Amazon. Personally, I think that's money well spent, especially on a desktop machine where the rest of your components are already top notch. No reason to bottleneck your system with crappy, on-board graphics.
My System SpecsSystem Spec
27 Mar 2012   #48
PrinorB

Windows 7 Professional x64
 
 

Hmm. That is interesting and what another user had suggested.

For my work computer I was looking to buy a graphics card at some point anyway. I just wanted to wait until I know what I was using it for (but I have already got my eye on one).

However, I am still puzzled as to why this is the same on my Acer Laptop of which I thought it would have an external graphics card (but obviously I would have to check that.)

Is there anything I can do to be notified in case there was an update that might fix that issue? e.g. sign up to/regularly check some intel web page etc?
My System SpecsSystem Spec
27 Mar 2012   #49
FliGi7

XP / Win7 x64 Pro
 
 

Doesn't quite make sense to myself, either, but this sounds like the most plausible issue/solution that we have. What model is your Acer laptop? Most laptops do not have external graphics cards due to the issue of size and cost.
My System SpecsSystem Spec
27 Mar 2012   #50
PrinorB

Windows 7 Professional x64
 
 

Ouff. I will have to look that up once I am at home... I think it was some obscure model put together for Costco. At least I couldn't find any internet shop that sold it when I was looking for reviews It was a rather hasty buy
My System SpecsSystem Spec
Reply

 COM Surrogate Windows 7 64bit




Thread Tools




Similar help and support threads
Thread Forum
"Com Surrogate Has Stopped Working" - Windows 7 Ultimate x32
A few months back I received an error message caused by an act that I can no longer recall. Ever since that day I have encountered hundreds of the same message and a few others every day, prohibiting me from playing games and using programs. During these months, I have read every forum, read...
General Discussion
Com Surrogate Stopped Working. Win7 Home Premium 64bit
Problem signature: Problem Event Name: APPCRASH Application Name: DllHost.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc6b7 Fault Module Name: RPCRT4.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba59 Exception Code: c0020043 Exception Offset:...
General Discussion
COM Surrogate Error in Windows Photo Viewer
Hi Since last week I have been getting a COM Surrogate error in Windows Photo Viewer. I can see the photos in the Picture Library but when I open one up I cannot move onto the next photo without the Com Surrogate Error and Slideshow is not working either. I am not aware of anything being...
Music, Pictures & Video
COM Surrogate
Okay so I got a new laptop a few days ago and whenever I go through pictures it pops up with an error that says COM Surrogate has stopped working. Any idea on how to fix this. Help would be nice! New PC: Alienware M17x R4
BSOD Help and Support
COM Surrogate
After doing a disk cleanup and deleting "Thumbnails" without realizing it would cause this, I have started to get the message "COM Surrogate has stopped working" a lot of the times that I try to open images (and other people who receive this error report it to happen with videos/movies as well, but...
BSOD Help and Support
COM Surrogate crashes
Ok I installed the latest Shark007 codecs which were released last week I believe and I started getting some hard lockups with the message being "COM surogate has stopped responding". When these errors happened I couldn't do anything but puch the power button because Only the mouse was movable and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:30.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App