Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: COM Surrogate Windows 7 64bit

27 Mar 2012   #51
FliGi7

XP / Win7 x64 Pro
 
 

Yea, odds are very unlikely it has a separate, dedicated graphics card.


My System SpecsSystem Spec
.
27 Mar 2012   #52
PrinorB

Windows 7 Professional x64
 
 

My model is:
Acer Aspire 4830T-6841

Just for your info the Intel HD graphics driver versions are:

  • My Acer laptop: 8.15.10.2345 (ERROR)
  • My self built system (work): 8.15.10.2372(ERROR)
  • My friends Acer 5750G: 8.15.10.2418 (NO error)
  • forum user john129d: 8.15.10.2509 (NO error). He didn't say what the version was that he had upated to and that had an error
I am not sure if that means anything. Looks to me like different versions are for different motherboards/chips? Because my PCs are the youngest ones and still they have the lowest version number.
My System SpecsSystem Spec
28 Mar 2012   #53
FliGi7

XP / Win7 x64 Pro
 
 

I don't believe the Intel Graphics Drivers are specific to any motherboard. The fact that the versions vary is most likely just a result of what drivers were available via Windows Update or provided by the manufacturer at the time. If you have time to play around, you can certainly search for the versions that aren't exhibiting problems and load them on to your machine to see if it fixes anything. You never know. It just might work.
My System SpecsSystem Spec
.

17 Apr 2012   #54
XenonKilla

Windows 7 Ultimate x64
 
 

Came across this thread when doing a google search for a "Com Surrogate" error while trying to view photos with Windows Photo Viewer. I'd bought a new Sony Laptop for my wife, came home and didn't even bother booting it up. Just went straight to formatting and reinstalling Win7Ultimate x64 (can't be having all that crap bloatware). In any case got the computer all setup, installed updates, firefox, java, adobe flash, all the basics. Then my wife was going thru her pics and started getting "Com Surrogate" errors when flipping thru pics in Windows Photo Viewer.

Long story short it ended up being the Intel HD Graphics 3000 Driver that Windows Update had installed. After I uninstalled the driver I didn't get anymore Com Surrogate errors.

To uninstall...
- Went into device manager
- Expand the "Display Adapters"
- Right Click on Intel HD Graphics and select uninstall
- Tick the "Delete the driver software for this device" option and then click "OK"

Ended up installing the drivers directly from the Intel Website which surprisingly worked without any issues.

Hope this helps. Good Luck!
My System SpecsSystem Spec
22 Apr 2012   #55
phonehome

Windows 7 Home Premium 64 bit
 
 

Thank you XenonKilla! I have Intel HD integrated graphics too and I've been trying to find a fix for this problem for weeks. All I kept finding was Nero this and Codecs that and none of it related to my situation.

I just installed the updated driver through Device Manager (without uninstalling the current one, I just used "Update Driver" from the Device Manager window) and the Com Surroagte warning appears to be gone!!! It's so obvious now that I should have tried that but it didn't occur to me.

So I just wanted to second XenonKilla's suggestion!

Thank you again!!!
My System SpecsSystem Spec
25 Jun 2012   #56
kimbob

Windows 7 64bit
 
 

I am having the same problem. I have an Asus U46SM laptop, which I love and adore and does everything seemlessly except for viewing photos in Windows Photoviewer. Windows 7 64bit was installed when i purchased it. Ever since I started it the first time I have had issues with 'COM surrogate has stopped working' when i view pics in Windows Photo viewer, which is a pain considering a lot of my work is with photos. It doesn't seem to happen when i use a different photo viewer, but after reading this thread I've just changed my settings to use picasa every time i view a pic... I'll see how this goes.
I'm have little to no IT knowledge what so ever, so any ideas on how to actually fix this would be much appreciated! It's making me a little crazy.
My System SpecsSystem Spec
28 Jun 2012   #57
WaqasTariq

Windows 7 Home Premium
 
 

I was having the same problem, found out that and Intel DLL was the cause (igdumd64.dll) searched around the web for an answer that would work, couldn't. Finally found a solution on my own.

Downloaded the old version of the igdumd64.dll from igdumd64.dll : Free .DLL download. - DLLme.com replaced the orignal at C:\Windows\System32 and it seems to be working for now.
My System SpecsSystem Spec
19 Oct 2012   #58
rockifields

Windows 7 64bit
 
 
Thanks Xenon!!!

I did the sfc/scannow, and it said everything was ok, i was gettin frustrated i just purchased this computer a week ago brand new and every time i was going through my windows viewer for pictures it kept closing with that COM surrogate error, grrr frustrating, I ended up doing what you stated, uninstalling that HD Intel Graphics Driver, Im not a gamer nor anything like that so hopefully I dont need it bc i am puter illiterate and wouldnt know what else to do, it did change my screen resolution big time when i uninstalled but just went in and adjusted it, now its as good as new and went through photo albums and it seems to have worked, so want to say thank you for your "helpful" post
QUOTE=XenonKilla;1884980]Came across this thread when doing a google search for a "Com Surrogate" error while trying to view photos with Windows Photo Viewer. I'd bought a new Sony Laptop for my wife, came home and didn't even bother booting it up. Just went straight to formatting and reinstalling Win7Ultimate x64 (can't be having all that crap bloatware). In any case got the computer all setup, installed updates, firefox, java, adobe flash, all the basics. Then my wife was going thru her pics and started getting "Com Surrogate" errors when flipping thru pics in Windows Photo Viewer.

Long story short it ended up being the Intel HD Graphics 3000 Driver that Windows Update had installed. After I uninstalled the driver I didn't get anymore Com Surrogate errors.

To uninstall...
- Went into device manager
- Expand the "Display Adapters"
- Right Click on Intel HD Graphics and select uninstall
- Tick the "Delete the driver software for this device" option and then click "OK"

Ended up installing the drivers directly from the Intel Website which surprisingly worked without any issues.

Hope this helps. Good Luck![/QUOTE]
My System SpecsSystem Spec
19 Oct 2012   #59
Cymbal Man Freq

Windows 7 Home Premium 64 bit
 
 

Windows Update giving out bad video drivers? Get them at Intel instead? I've got an Intel HD 4000 Graphics system.
My System SpecsSystem Spec
09 Dec 2012   #60
Robbie9

Windows 7 home Premium 64bit
 
 
fix for Com Surrogate has stoped working DllHost.exe

I've got the same situation (Intel HD 4000)
A new computer, 3 months old and Windows 7 up to date. But the Com surrogate error kept bugging me. When opened Windows Photo Viewer the Com Surrogate has stoped working Dllhost.exe Error was annoying me.

The error is (sorry it's Dutch)
Naam van toepassing met fout: DllHost.exe, versie: 6.1.7600.16385, tijdstempel: 0x4a5bca54
Naam van module met fout: igdumd64.dll, versie: 8.15.10.2653, tijdstempel: 0x4f3aac44
Uitzonderingscode: 0xc0000005
Foutoffset: 0x000000000030eb06
Id van proces met fout: 0x13f8
Starttijd van toepassing met fout: 0x01cdd526521d13e6
Pad naar toepassing met fout: C:\Windows\system32\DllHost.exe
Pad naar module met fout: C:\Windows\system32\igdumd64.dll
Rapport-id: d67b9d0a-4119-11e2-833f-3085a916328e

The sollution, fix for "Com Surrogate has stoped working" for me was to uninstall your Intell HD Graphics 400 8.15.10.2653 driver, reboot and let Windows Device Manager Automaticly search for a new driver. I got version 9.17.10.2867 and the problem was gone.
My System SpecsSystem Spec
Reply

 COM Surrogate Windows 7 64bit




Thread Tools




Similar help and support threads
Thread Forum
"Com Surrogate Has Stopped Working" - Windows 7 Ultimate x32
A few months back I received an error message caused by an act that I can no longer recall. Ever since that day I have encountered hundreds of the same message and a few others every day, prohibiting me from playing games and using programs. During these months, I have read every forum, read...
General Discussion
Com Surrogate Stopped Working. Win7 Home Premium 64bit
Problem signature: Problem Event Name: APPCRASH Application Name: DllHost.exe Application Version: 6.1.7600.16385 Application Timestamp: 4a5bc6b7 Fault Module Name: RPCRT4.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba59 Exception Code: c0020043 Exception Offset:...
General Discussion
COM Surrogate Error in Windows Photo Viewer
Hi Since last week I have been getting a COM Surrogate error in Windows Photo Viewer. I can see the photos in the Picture Library but when I open one up I cannot move onto the next photo without the Com Surrogate Error and Slideshow is not working either. I am not aware of anything being...
Music, Pictures & Video
COM Surrogate
Okay so I got a new laptop a few days ago and whenever I go through pictures it pops up with an error that says COM Surrogate has stopped working. Any idea on how to fix this. Help would be nice! New PC: Alienware M17x R4
BSOD Help and Support
COM Surrogate
After doing a disk cleanup and deleting "Thumbnails" without realizing it would cause this, I have started to get the message "COM Surrogate has stopped working" a lot of the times that I try to open images (and other people who receive this error report it to happen with videos/movies as well, but...
BSOD Help and Support
COM Surrogate crashes
Ok I installed the latest Shark007 codecs which were released last week I believe and I started getting some hard lockups with the message being "COM surogate has stopped responding". When these errors happened I couldn't do anything but puch the power button because Only the mouse was movable and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:38.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App