Windows 7: COM Surrogate Windows 7 64bit

I have installed Windows 7 Ulimate 64 bit three times, and its the same thing all the time. I try to open a picture to preview it, it says COM Surrogate has stopped responding. Also I have tried installing programs like google crome which works the first time i opened it, but now it just says it stopped working and won't open or uninstall, the only I can pretty much do is go on IE and use ccleaner, speccy :/ What could I do to fix this. The computer specs are:
OS:
MS Windows 7 Ultimate 64-bit
CPU:
AMD Turion X2 RM-72 Griffin 65nm Technology
RAM:
3.0GB DDR2 @ 336MHz (5-5-5-15)
Motherboard:
Gateway (Socket M2/S1G1)
Video Card:
ATI Radeon HD 3200 Graphics
Hard Drive:
244GB Hitachi Hitachi HTS543225L9A300 ATA Device (SATA)

I really have no idea what to do, I can see reinstalling windows doesn't help, so if someone could shed some light on my situation. Thanks so much.

Usually it is because the wrong ( or faulty ) codecs are installed for media or image files.

Here is some info which should help you;

Fix for COM Surrogate Has Stopped Working Error in Vista - How-To Geek

<http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/>

Regards....Mike Connor

Well unfortunately i dont have nero or divx installed i tried the other things there, and nothing seems to be working....? I only have two programs installed, google crome, ccleaner. I don't know what to do

Hmm....

Try this;

1. Click Start.
2. In the Search Box type CMD
3. Right click on the Command Prompt icon.
4. Click Run as Administrator.
5. In the Command Prompt black window type: regsvr32 %windir%/System32/vbscript.dll and hit Enter.
6. The system will return with the following message: DLL Register Server in C:\Windows\System32/vbscript.dll has been successful.
7. Now click Start.
8. Click Computer on the right.
9. Click Folder and Search.
10. Click the View tab.
11. Tick Always show icons never thumbnails.

See if this solves the problem.

Regards....Mike Connor

Hello and Welcome !

You might wanna check the DEP settings mentioned in that article. Most of the times such issues get resolved by changing the DEP settings.

Hope this helps,
Captain

Also, changing the DEP settings may solve the problem for you;

ethod 2 – Turn off DEP or Add Exception

Another way to possible solve this problem is to turn off DEP or Data Execution Prevention. You can do this in Windows 7 by right-clicking on My Computer, choosing Properties, and clicking Advanced system settings.

Click on the Advanced tab and then click on Settings under the Performance section.

Finally, click on Data Execution Prevention and click on Turn on DEP for all programs except those I select and add dllhost.exe to the list.


QUOTED FROM Fix COM Surrogate has Stopped Working in Windows 7

<http://thebackroomtech.com/2010/08/27/fix-com-surrogate-has-stopped-working-in-windows-7/>

Regards....Mike Connor

Ok well i tried this and well it didn't work, still getting COM Surrogate error, I also tried DEP settings, i try to add the dllhost.exe, but i am getting the error "You can not set DEP attributes on 64-bit executables" I don't get how I would turn DEP off though, there is only two options for turn on for essential widows programs and services or turn on for all programs and services....

Is there any other hope?? Also IE 32bit doesn't work on here no more only 64-bit one?? Google still won't load. I can watch videos and listen to music, but I can't look at photos, photos give me the COM Surrogate error :/

Sorry, I don't know what else to suggest.

You could try installing a third party viewer, these are good, and free;

IrfanView - Freeware Graphic Viewer

<http://www.irfanview.de/>

or

XnView Software - Free graphic and photo viewer, converter, organizer

<http://www.xnview.com/en/index.html>


That might solve your issues.

Regards....Mike Connor

Change the DEP setting to "Turn on for essential widows programs and services" and reboot the System. Then from View Panel go to "Folder Option" there select "Always show icons never thumbnail"then test it.

Hope this helps,
Captain

i have same problem
always crash if open pics and when i work in CS5
sorry bad english