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Windows 7: how to repair my PC ? pls help

09 Jan 2011   #1
peterwong

window 7
 
 
how to repair my PC ? pls help

my PC do not works well,
compaq presario SR 5859 pc, 4 G ram, intel cpu
buy for 1 yr

i try trojan hunter to scan, no infected.
i try restore to earlier system point, much worse

cannot login admin account,
very slow.
cannot open most exe program, IE did not works.
cannot boot from DVD, so I cannot recover it from my window 7 dvd,

use system mechanic to repair and done, fixed all points but

no improve,

use eset antivirus scan, no infect
use compaq pctool to check, all hardware is OK,

how can I fix it ?
pls comment and help,


My System SpecsSystem Spec
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09 Jan 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Is this an OEM Windows installation? If so, have you tried a Factory Reset?
My System SpecsSystem Spec
09 Jan 2011   #3
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Hi peterwong, welcome to the forums, We need a little more information to be able to assist you , If you would be so kind and tell us the problems you are having we would be very grateful
My System SpecsSystem Spec
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09 Jan 2011   #4
alphanumeric

Windows 10 Education 64 bit
 
 

My first recommendation would be to reinstall windows. Do a clean install and format the partition windows will be installed to. Backup any documents, pictures etc you want to keep before hand. Be advised though they could be infected so I would scan them all before ever putting them back on my PC.
You say you can't boot from DVD. Did you go into the BIOS and change your boot order so it goes to your DVD drive first?
My System SpecsSystem Spec
09 Jan 2011   #5
peterwong

window 7
 
 

factory reset > recover do not works
BIOS change to DVD boot order > but never booted by window 7 install DVD

my question is I try everything I know and cannot recover my PC
seems like a virus attack, but no sign after scanning and rechecking
My System SpecsSystem Spec
09 Jan 2011   #6
pebbly

win 7 ultimate32bit, Win8.1pro wmc 32bit
 
 

Quote   Quote: Originally Posted by peterwong View Post
factory reset > recover do not works
BIOS change to DVD boot order > but never booted by window 7 install DVD

my question is I try everything I know and cannot recover my PC
seems like a virus attack, but no sign after scanning and rechecking
Hi peter when you say it never booted to win7 install dvd , you did "Press any key to boot from cd/dvd" when advised to did'nt you ?
My System SpecsSystem Spec
09 Jan 2011   #7
peterwong

window 7
 
 

the problem is " press any key to boot from dvd " never come up,
the PC just boot & start the harddisk again

the DVD is a bootable DVD, it is a legal version, I paid for this
My System SpecsSystem Spec
09 Jan 2011   #8
alphanumeric

Windows 10 Education 64 bit
 
 

Did you install windows on this PC originally? Is this DVD a full version or an upgrade version? Check your Windows 7 DVD to be sure it isn't scratched or smudged.
My System SpecsSystem Spec
09 Jan 2011   #9
flaco

MS Windows 7 Home Premium 64-bit
 
 

Is is possible to formatted with the cd?Go and change the way the computer boots then press any key to boot from cd and there u go a fresh start please note that if u have only 1 hard drive evrithing will be lost.Please have the drivers of the computer ready to isntall them before formatting.
My System SpecsSystem Spec
09 Jan 2011   #10
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by flaco View Post
Please have the drivers of the computer ready to isntall them before formatting.
You cannot install drivers BEFORE reinstalling the OS, that doesn't work.

~Lordbob
My System SpecsSystem Spec
Reply

 how to repair my PC ? pls help




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