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Windows 7: Everything is missing, Programs, Files, Directories

14 Jan 2011   #11

Windows 7 Home Premium 32bit

performed malwarebytes full scan. no malware found.

all of my programs do exist and work. just none of the shortcuts work. no shortcuts displayed on desktop. start program directory is empty. don't show up in all programs.

system restore will not work. keeps giving me an error saying a virus protection program is running.

there is no back up data. all files under libraries (documents, pictures, music) still missing. checked if there were hidden folders and there don't appear to be.

what next? do i run recuva or is there a registry issue i need to address?

My System SpecsSystem Spec
14 Jan 2011   #12

Windows 7 Home Premium X64 SP1

****system restore will not work. keeps giving me an error saying a virus protection program is running.****

You could try going off-line,closing your virus protection and then trying System Restore.

Remember to start it again after.
My System SpecsSystem Spec
14 Jan 2011   #13
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

System restore or any other system manipulation will not help. Since you apparently lost user files that the restore does not touch.

What you can do though is try to find the files in the restore points (shadows). Shadow Explorer is an excellent program for that. I made a little video tutorial some time ago which you may want to watch in case the SE operation is not obvious.

It does essentially the same as "Previous version". But since you have no current version, that Win7 feature does not help.
My System SpecsSystem Spec

23 Feb 2012   #14

Windows 7 Home Premium 32bit

Show hidden files

Follow these steps to display hidden files and folders.
  1. Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
  2. Click the View tab.
  3. Under Advanced settings, click Show hidden files and folders, and then click OK.
My System SpecsSystem Spec

 Everything is missing, Programs, Files, Directories

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