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Windows 7: Everything is missing, Programs, Files, Directories

14 Jan 2011   #1
thornh

Windows 7 Home Premium 32bit
 
 
Everything is missing, Programs, Files, Directories

Here's what's going on:

Had several programs open last night, Word, Firefox, iTunes. I had just downloaded some new music from amazon.com. Went to iTunes to "add a new folder" to search for music. When the dialog box opened to select the folder I noticed about half of my sub-directories under My Music were not showing up. So, I closed the dialog box and tried again only to find only four subdirectories showing up. Time to re-boot! When the computer restarted everything was missing, all programs, all files and almost all of my sub-directories.

What I did:

Well, Norton AntiVirus still worked (hmmm, virus anyone?) so I did a scan and it came up with nothing. Checked my C drive properties and found it still showed 67.2GB in use which makes me feel a little better. Tried a System Restore twice to no avail. Everything is still missing. Did a CHKDSK and Memory Check and everything passed. No errors found. CHKDSK did show 31188 files on the disk. Went to bed.

Now what?:

Currently at work so just seeking advice for when I get home. A friend at work gave me AVG Rescue to try. Don't know if I should do this first or check into the "too many programs in the start menu" issue I've read about. All I really care about are my photos and my music. If I can get those back and back them up I'll just do a System Recovery (after I run AVG) and reload everything.

Anyone have any advice? Thanks.


My System SpecsSystem Spec
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14 Jan 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Download and run malwarebytes, updated and at full scan
If negative, type the name of the program in search, if still on your system it will show.

System restore will not get personal documents back.
Go back a week with back up and restore and all your stuff will be back like before the problem.
My System SpecsSystem Spec
14 Jan 2011   #3
thornh

Windows 7 Home Premium 32bit
 
 

thanks richc46. one question about back up. is this a fuction of windows 7 like System Restore? what is the procedure?
My System SpecsSystem Spec
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14 Jan 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Check back here in a few minutes, Ill get the information. You wil like this.

As promised, here you go. Question 4
http://windows.microsoft.com/en-us/w...sked-questions
My System SpecsSystem Spec
14 Jan 2011   #5
boohbah

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Everything is missing, Programs, Files, Directories-coolclips_wb022569.gif
edit; you posted b4 me rich , good link!


My System SpecsSystem Spec
14 Jan 2011   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you have problems with Back up and restore, post before doing anything else. As a last resort this will help get the files back
Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

LOL boohbah I like that
My System SpecsSystem Spec
14 Jan 2011   #7
thornh

Windows 7 Home Premium 32bit
 
 

thanks for the help. won't get home until 5 pm EST. I'll post back here with results tonight. thanks again.
My System SpecsSystem Spec
14 Jan 2011   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Heres the good news and the bad news
Since you did not know about back up and restore you did not make any back ups

The good news, by defaualt it should have backed up once a week. If it did, you will be all set.

You are very welcome.
My System SpecsSystem Spec
14 Jan 2011   #9
thornh

Windows 7 Home Premium 32bit
 
 

one more question. should i run malwarebytes in safe mode or does it not matter? thanks again.
My System SpecsSystem Spec
14 Jan 2011   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

They say safe mode is ok, but Im doubtful. Safe mode does not load everything on start up, so everything may not be checked.
Check in regular mode.
My System SpecsSystem Spec
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 Everything is missing, Programs, Files, Directories




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