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Windows 7: Crashing Help needed

24 Jan 2011   #1
SJMaye

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Crashing Help needed

I would have done more searching , but the truth is my problems seem so odd I don't know where to begin.

I built a Win 7 Media Center for a Xmas present for my father. It seems to have had issues from the beginning. Most recently it began crashing regularly with the BSOD at his house. Strange thing is I tried to work on it there and it just kept crashing. I think even in safe mode. I have it at my house and it has not crashed once. Go figure.

At least now if I know where to begin I can troubleshoot. Here is something else strange. I decided to run an SFC /scannow. It found many problems and supposedly fixed them. Immediately there after I ran an SFC / verifyonly and it still found integrity violations.

I had considered flushing, reformat and reinstall. It is a brand new system. It would really be no problem. Just wanted to check with you guys first.


Thoughts.


My System SpecsSystem Spec
.
24 Jan 2011   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

My System SpecsSystem Spec
24 Jan 2011   #3
SJMaye

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello,

Thanks. My apologies. Attached are the files specified in the instructions.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? Win 7 x64
- the original installed OS on the system? YES
- an OEM or full retail version? Retail
- OEM = came pre-installed on system- No. I built this PC
- Full Retail = you purchased it from retailer- YES

- What is the age of system (hardware)? 3 months
- What is the age of OS installation (have you re-installed the OS?) 3 months. Never reinstalled


Attached Files
File Type: zip SJMaye.zip (1.70 MB, 3 views)
My System SpecsSystem Spec
.

24 Jan 2011   #4
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Run Disk Check, the File System driver is blamed

Code:
BugCheck 24, {1904fb, fffff880033f7798, fffff880033f7000, fffff8800130ba84}

Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefix+114 )
Are you using MSE and Windows Defender simultaneously?
A component of either program was invloved, remove MSE temporarily
Remove any other Antivirus, this might be a conflict

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff80001beef8c, fffff8800258f918, fffff8800258f180}

Unable to load image \SystemRoot\system32\DRIVERS\MpFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
My System SpecsSystem Spec
24 Jan 2011   #5
SJMaye

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Are you using MSE and Windows Defender simultaneously?
A component of either program was invloved, remove MSE temporarily
Remove any other Antivirus, this might be a conflict
I am running chkdsk now. As far as MSE and Windows Defender. I do not know. I never loaded Windows Defender. I thought Windows Defender was part of MSE. That's why I never questioned this in the past.
My System SpecsSystem Spec
24 Jan 2011   #6
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by SJMaye View Post
Quote   Quote: Originally Posted by yowanvista View Post
Are you using MSE and Windows Defender simultaneously?
A component of either program was invloved, remove MSE temporarily
Remove any other Antivirus, this might be a conflict
I am running chkdsk now. As far as MSE and Windows Defender. I do not know. I never loaded Windows Defender. I thought Windows Defender was part of MSE. That's why I never questioned this in the past.
No, Windows Defender is not part of MSE. When you install MSE it disables Defender but for some reason if it was re-enabled switch it off
My System SpecsSystem Spec
24 Jan 2011   #7
SJMaye

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Quote   Quote: Originally Posted by SJMaye View Post
Quote   Quote: Originally Posted by yowanvista View Post
Are you using MSE and Windows Defender simultaneously?
A component of either program was invloved, remove MSE temporarily
Remove any other Antivirus, this might be a conflict
I am running chkdsk now. As far as MSE and Windows Defender. I do not know. I never loaded Windows Defender. I thought Windows Defender was part of MSE. That's why I never questioned this in the past.
No, Windows Defender is not part of MSE. When you install MSE it disables Defender but for some reason if it was re-enabled switch it off
chkdsk is complete. Did not report finding any errors. I checked Windows Defender. When I tried to open it I got, "This program is turned OFF". I guess it was off already, but why the conflict? I have not yet removed MSE. Should I still?
My System SpecsSystem Spec
24 Jan 2011   #8
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Quote   Quote: Originally Posted by SJMaye View Post
Quote   Quote: Originally Posted by yowanvista View Post
Quote   Quote: Originally Posted by SJMaye View Post

I am running chkdsk now. As far as MSE and Windows Defender. I do not know. I never loaded Windows Defender. I thought Windows Defender was part of MSE. That's why I never questioned this in the past.
No, Windows Defender is not part of MSE. When you install MSE it disables Defender but for some reason if it was re-enabled switch it off
chkdsk is complete. Did not report finding any errors. I checked Windows Defender. When I tried to open it I got, "This program is turned OFF". I guess it was off already, but why the conflict? I have not yet removed MSE. Should I still?
Remove MSE temporarily
My System SpecsSystem Spec
24 Jan 2011   #9
SJMaye

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by yowanvista View Post
Remove MSE temporarily
Done
My System SpecsSystem Spec
24 Jan 2011   #10
SJMaye

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I noticed after removing MSE that Windows turned on Windows Defender. I went in and turned it back off.

on the chkdsk- I attached the log file if it helps.


Attached Files
File Type: txt Chkdsk log.txt (2.6 KB, 9 views)
My System SpecsSystem Spec
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 Crashing Help needed




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