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Windows 7: Help!!!!

28 Jan 2011   #1
CHIEF2011

Windows 7 home 64 bit
 
 
Help!!!!

Hello, I need help in a big way and I am not sure what section of the forum this goes in. My daughter's computer, HP G60 530US, has something really wrong with it. It will not open up any programs, files etc... Evertytime I try it gives the following message

"The version of this file is not compatible with the version of Windows you're running. Check your computer's system to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

It gives this message no matter what yoou try to open. I have went on line to look for a possible download to fix the problem but no luck. I know that the computer has a 64 bit system because I have the same one. One thing I did notice is that when the message does pop up across the top of the window it says:

C:\Program Files (X86)\Hewlett-Packard then whatever program I am trying to open

Any suggestions before the laptop takes a flight across the room?!?!?


My System SpecsSystem Spec
.
28 Jan 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by CHIEF2011 View Post
Hello, I need help in a big way and I am not sure what section of the forum this goes in. My daughter's computer, HP G60 530US, has something really wrong with it. It will not open up any programs, files etc... Evertytime I try it gives the following message

"The version of this file is not compatible with the version of Windows you're running. Check your computer's system to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

It gives this message no matter what yoou try to open. I have went on line to look for a possible download to fix the problem but no luck. I know that the computer has a 64 bit system because I have the same one. One thing I did notice is that when the message does pop up across the top of the window it says:

C:\Program Files (X86)\Hewlett-Packard then whatever program I am trying to open

Any suggestions before the laptop takes a flight across the room?!?!?
has it always done this, or did it just start?

Do you have an active anti virus running on the system?
My System SpecsSystem Spec
28 Jan 2011   #3
gregrocker

 

Install Malwarebytes, update and run a full scan - if necessary in Safe Mode. http://www.malwarebytes.org/

Report back results for further help.
My System SpecsSystem Spec
.

29 Jan 2011   #4
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Your .exe files have been associated with something in the HP folder. Fix it using this:

Restore default file associations
My System SpecsSystem Spec
29 Jan 2011   #5
multibot

windows 7 rtm ultimate build 7600 x86
 
 

Quote   Quote: Originally Posted by CHIEF2011 View Post
Hello, I need help in a big way and I am not sure what section of the forum this goes in. My daughter's computer, HP G60 530US, has something really wrong with it. It will not open up any programs, files etc... Evertytime I try it gives the following message

"The version of this file is not compatible with the version of Windows you're running. Check your computer's system to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

It gives this message no matter what yoou try to open. I have went on line to look for a possible download to fix the problem but no luck. I know that the computer has a 64 bit system because I have the same one. One thing I did notice is that when the message does pop up across the top of the window it says:

C:\Program Files (X86)\Hewlett-Packard then whatever program I am trying to open

Any suggestions before the laptop takes a flight across the room?!?!?
I will suggest you to to backup your important documents and do a clean installation of Windows 7 32bit/64bit and then install a good antivirus and also don't forget to install all the necessary drivers and update it(if the updates are available).
I hope this will work.
My System SpecsSystem Spec
29 Jan 2011   #6
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Quote   Quote: Originally Posted by multibot View Post
Quote   Quote: Originally Posted by CHIEF2011 View Post
Hello, I need help in a big way and I am not sure what section of the forum this goes in. My daughter's computer, HP G60 530US, has something really wrong with it. It will not open up any programs, files etc... Evertytime I try it gives the following message

"The version of this file is not compatible with the version of Windows you're running. Check your computer's system to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

It gives this message no matter what yoou try to open. I have went on line to look for a possible download to fix the problem but no luck. I know that the computer has a 64 bit system because I have the same one. One thing I did notice is that when the message does pop up across the top of the window it says:

C:\Program Files (X86)\Hewlett-Packard then whatever program I am trying to open

Any suggestions before the laptop takes a flight across the room?!?!?
I will suggest you to to backup your important documents and do a clean installation of Windows 7 32bit/64bit and then install a good antivirus and also don't forget to install all the necessary drivers and update it(if the updates are available).
I hope this will work.
Way too drastic at this point. There are many things that can still be done to avoid a reinstall.
My System SpecsSystem Spec
29 Jan 2011   #7
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

A couple of other things you can try. If system restore is running, try restoring to a point before the problem started.

Or run a sfc scan.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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