Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Cannot save files. Please help

08 Feb 2011   #1

Windows 7 Home Premium 32bit
Cannot save files. Please help


I've tried reinstalling Windows several times, however this hasnt' fixed it...
As I'm running a Home Premium, there's no way for me to access the built in administrator account thingy...
Running the sfc/scannow function did not locate/ identify any problems.
When running as administrator, I'm still unable to save any type of files.
Also, I believe this issue only occured after installing Bitdefender 2011 as I was able to successfully download the installation files for both bitdefender and firefox.
Would be really grateful if anyone could help!

Edit: When i try saving a file, the "save as" dialogue box comes up, however when I hit the save button I get the message "The file name is not valid"

My System SpecsSystem Spec
08 Feb 2011   #2

Win 7 Ultimate x64

Looks like it is a permission issue. Reinstalling windows won't fix the problem even if you give the account the same name because a different identifier is associate with the new account. If the identifier was the same you would have permission to change files. One option is to add a take ownership shortcut to the context menu (Add "Take Ownership" to Explorer Right-Click Menu in Win 7 or Vista - How-To Geek) or you can right click the offending files/folders and click properties and look for the security tab. From there you can see who has permission to add/view/modify files and can change it. Moving to this computer (ie a "new" computer) could have cause the problem because the permissions were copied for the old user account. You can get around this by formating a drive with a fat32 file system (you will LOSE ALL DATA by formating) and copying the files to that, because fat32 does not support permissions.

Hope this helps,
My System SpecsSystem Spec
08 Feb 2011   #3

Windows 7 Home Premium 32bit

Hi Trcx,
I actually did a clean install by reformatting the the drive... :/ like booting from disk, formatting C:/ then installing windows. Also, i've no idea which file/folders might be causing the offence. Do you mean I've got to right click each folder I come across?
My System SpecsSystem Spec

08 Feb 2011   #4

Win 7 Ultimate x64

So are you moving to a different machine? If so format the device that you are moving your files with the fat32 filesystem. When you formated the computer that you just clean installed windows on it formats with NTFS which supports permissions. NTFS allows you to specific which users have read/write access to which files and folders. Buy copying your files to a drive formated with fat32 you remove all the permission information from the files/folders then you can delete the original files and then copy the files back to the computer. By doing this you remove the permission information. If there was one specific folder that you couldn't save to you could the the context menu "Take Ownership link to giver yourself permission to read write that specific files.

Edit: I just now saw your edit could you be more specific about you problem. What program are you using? Could you provide a screen shot?
My System SpecsSystem Spec
08 Feb 2011   #5

Windows 7 Home Premium 32bit

Am unable to save stuff using both internet explorer and firefox. Am also unable to save notepad files. Get the same "flie name is not valid" error msg regardless of program used
My System SpecsSystem Spec
08 Feb 2011   #6

Windows 7 Ultimate x86

where do you try to save to? try saving to desktop that should work.
Chances are it's Firefox stopping you from saving. Check here before you format or reinstall another time

Unable to download or save files | Troubleshooting | Firefox Help

My System SpecsSystem Spec
08 Feb 2011   #7

Win 7 Ultimate x64

What are you entering for a files name? Are you able to save to some folders like the desktop. Can you save files to an external flash drive?
My System SpecsSystem Spec
08 Feb 2011   #8
Microsoft MVP


Where did you get Win7? How is it activated?

Try wiping the HD before reinstalling as you may have infected code: SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec
09 Feb 2011   #9

Windows 7 Home Premium 32bit

Hi guys, thanks heaps for the advice so far.
It kinda struck me just as headed off to bed, this problem only starts after I install Bitdefender. ie. before installing, I'm able to download and save stuff off the net. However once Bd's up and running, it all (excuse my language) turns to shit in a handbasket.
Does anyone know of compatability issues between Win7 and Bd Internet Security 2011?

@SledgeDG: It's not a firefox problem, i don't think. I'm unsble to save using both firefox and explorer. Notepad doesn't save too...

@Trcx: It's the desktop I've been trying to save to. Tried the documents folder too... Haven't tried the USB yet... will give it a shot

@gregrocker: Got win 7 thru a free upgrade when I got my notebook. Think it's an automatic windows activation, although I did go to system, and click on the "activate now" link. As for the reinstalling attempts done so far, I've done it from the auto run in vista and also from booting up from the cd, then picking the format drive option.
My System SpecsSystem Spec
09 Feb 2011   #10
Microsoft MVP


Use free MS Security Essentials or Avast 5 with Windows Firewall for best performance.

MS required the Upgrade kits to include a clean-copy bootable Win7 Installation DVD which should also have its own Product Key. If so, then wipe the HD and clean reinstall to get the cleanest possible install.

Here are some tips for getting a purrfect clean reinstall - use the ones which apply to you: re-install windows 7

If Product Key is rejected during install, leave it blank and do the quick registry workaround given here to clean install an Upgrade version: Clean Install with a Upgrade Windows 7 Version
My System SpecsSystem Spec

 Cannot save files. Please help

Thread Tools

Similar help and support threads
Thread Forum
Cannot save excel files in a redirected folder unles I use save as
The computer involved is using Windows 7 Pro 64bit and Office Professional Plus 2010. I am having a problem I cannot find a solution to. I have one user at a clients location that has recently stopped being able to save excel files in their my documents. The my docs is being redirected to a...
Network & Sharing
Seagate 7200.12 NTFS Save Files/Save Hard Disk
I have a number of files I would like to try and save off of the disk, and/or I would like to know if there is any saving the hard drive for future use. I record music and use adobe programs for freelance artwork. Also there are a number of pictures I'd love to recover (though as far as I know...
Hardware & Devices
Media Player 12 will not save song files or save/keep changes
Please help me. My Media player 12 was working ok. Now for some reason it isn't.When I down load a album, it saves it on my hard drive in my Music Libray which is fine. Then when I open Media Player 12 it monitors the library and places the album in my Media Player. However, when I close the player...
Music, Pictures & Video
Oh, no! I can't save my files!
Hello everybody. :/ Damn, that virus PDM.RootShell is making to be tired. It gave me a couple of problems. I got one of them already fixed. Okay, here's an info about it... After a virus, I had some problems (one of them is fixed). I trying to save files, but in some softwares, they just...
System Security
SAVE as .. SAVE button missing in Save Dialog (solved)
Hi all Just a stupid little problem with W7 I noticed which is VERY confusing but simple to fix. I changed via the dialog the TEXT SIZE via the screen resolution in the control panel to CUSTOM SIZE. With one of the newer "Cinema" or Very Wide screen (1680 X 900) displays after I'd...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:31.
Twitter Facebook Google+