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Windows 7: Need Help!!

16 Feb 2011   #1
Phosphate

Windows 7 x64.. I think
 
 
Need Help!!

Hi! I have a problem. I have an Asus laptop, I use to play games and do homework ETC. I have never had problems running my top games, but for some reason now according to event viewer my computer randomly shuts down during a game, due to overheating. Also, in the My Games folder, or whatever you call that, it says my system score is a 2... I do not get it. It was at 6 or something when I got it. I use an external hardrive for storage of games and music. ( just extra info. ) This is confusing me, and I have no clue what's going on
Thank you in advance.


EDIT: I uploaded my DxDiag, if it helps. Thanks.




Attached Files
File Type: txt DxDiag 2011.txt (30.9 KB, 7 views)
My System SpecsSystem Spec
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16 Feb 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'm going to go out on a limb and say your system needs to be professionally cleaned. More than likely dust has built up inside the intake vents and it's unable to properly cool the components anymore.

The only way to really fix it is to take the laptop apart and give the air ducts a proper cleaning.

Of course that's just what I'm coming up with from what you've said. Hopefully none of the components have suffered heat damage.
My System SpecsSystem Spec
16 Feb 2011   #3
Phosphate

Windows 7 x64.. I think
 
 

Thank you very much for the information. How can I go about cleaning the system? Thank you again, and thanks in advance.
My System SpecsSystem Spec
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16 Feb 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

It's a bit of a process to get in there and do it right.
If you've never done it before I suggest watching videos and reading first.
Taking apart a laptop is quite a bit trickier than messing with a desktop.
how to clean a laptop fan - Google Search
My System SpecsSystem Spec
17 Feb 2011   #5
allend66

Windows 7 Home Premium x64 OEM --> RTM clean install
 
 

I would say clean the fan, too. You can get an aerosol can of compressed air with a thin plastic tube from most electrical retailers.
My System SpecsSystem Spec
18 Feb 2011   #6
Phosphate

Windows 7 x64.. I think
 
 

Thanks guys. I'll try it out.
My System SpecsSystem Spec
Reply

 Need Help!!




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