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Windows 7: The User Profile Service service failed the logon

19 Feb 2011   #11
Brink

64-bit Windows 10 Pro
 
 

You could try and setup a new administrator account to use instead to see if you get the error for it as well. However, if you wish to try and fix your old user account, then you may wish to try the tutorial while logged in the built-in Administrator account to see if you may be able to.

While doing a System Restore, you'll easily see the dates of each restore point. Step 7 in Method One in the tutorial below can show you more on this though.

System Restore


My System SpecsSystem Spec
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19 Feb 2011   #12
dubina

Windows 7 Home Premium 64 bit
 
 

I went into safe mode and (I think) got into a default administrator situation. Then, when I tried to mess around with the old administrator status/password/name/etc. it kept asking me for the old password as a prelude to change. I gave it the old password, but now, if the old password is corrupt, the old password that I gave it that (was) right must look like a wrong password. What a mess.

OK, still hoping to make some changes in the user account area. Tell me what to do.

I see seven possible things to mess with, as follows:

1. Change Password. But I have to put in the old admin password which now doesn't seem to work. In that case, how to change it?

2. Remove Password. That would seem to fix my problem, but Windows cautions me not to do it. What would happen if I did do it? Could I subsequently add back my old password or is the administrator naked forever or something worse after I remove what is in there now?

3. Change Picture No point in doing that so far as I can tell.

4. Change Account Name I could not. This option seems to be protected from change by a little yellow and blue shield icon.

5. Change Account Type. Same as 4. above.

6. Manage another Account No dice; same as 4. above.

7. Change User Account Control Settings Same as 4 above.

What are the shield icons telling me? Any workarounds here?

Thanks,
My System SpecsSystem Spec
19 Feb 2011   #13
Brink

64-bit Windows 10 Pro
 
 

Dubina,

After you enabled the built-in Administrator account while in Safe Mode, were you able to log off in Safe Mode, and then log on to the built-in Administrator account to then actually logon with that account in Safe Mode?

After this, you should be able to have full access to everything to either try and fix your old user account with the error, or to create a system repair disc in to do a system restore at boot.
My System SpecsSystem Spec
.

19 Feb 2011   #14
dubina

Windows 7 Home Premium 64 bit
 
 

Brink, let me parse your question and tell you what happened:

"After you enabled the built-in Administrator account while in Safe Mode" ...

I assume you mean "After you opened in Safe Mode, clicked on the old admin login icon and gave it the old password". That's what I did. Windows didn't seem to mind the old password; it was "preparing my desktop"...not shutting me out as before with the title error message.

So, did I enable the built-in Administrator account?

After I did that, I went back to the Start Menu and shutdown the PC (was that the same as "logging off"?)

Then I restarted again in Safe Mode, logged in to the old Admin icon with the old password as before. Again, Windows didn't seem to mind: no error message. Did I log in to that account? I think probably not...because I got the same results as before ... for example, the same 4 of 7 action items protected by security shields.

I may be doing something wrong to get to the built-in admin account and then use it to reset the password. The user change thing seems like it should be easy to do, but it's not.

******

More failure and confusion

How to Enable or Disable the Windows 7 Built-in Administrator Account

(Using OPTION TWO)

--------------------------------------------------------------------------------

Through an Elevated Command Prompt

NOTE: This option can be used in all editions of Windows 7.
Step 1. Open an elevated command prompt. (by doing this)

2. Open the Start Menu.

3. Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator. (See screenshot below)

3a. If you are in an administrator account and get a log in prompt after doing any of the above steps, then click on the Cancel button and repeat the above step again. This will only do this for the very first time you try to open an elevated command prompt in Windows 7.

My note: I opened my account years ago in Windows XP and I thought my (only) user account was also my administrator account. Now, when I click “Run as administrator” per procedure above, windows opens to my old/original user’s account and wants a password. Following item 3a above, I look for a Cancel button. But there is no Cancel button, only a box for “yes” or a box for “no”. I seem to fail at this point.

But…I am not in Safe Mode at this point. So far as I can tell, these instructions don’t call for me to be in Safe Mode. Should I be in Safe Mode?

3b. If you are in a standard account, then you will need to type in the administrator's password to elevate the command prompt.

My note: the box for “yes” or the box for “no” also appears if the situation is 3b rather than 3a...in other words, no Cancel button.

Step 2. To Enable the Hidden Built-In Administrator Account (Step 2 afterOpening an elevated command prompt)

A) In the elevated command prompt, type
net user administrator /active: yes and press Enter. (See screenshot below)

B) Go to step 4.

4. Close the elevated command prompt.

5. Log off, and you will now see the built-in Administrator account log on icon added (enabled) or removed (disabled) from the log on screen. (See screenshot below)

NOTE: Click on the Administrator icon to log on to the built-in Administrator account.
My System SpecsSystem Spec
19 Feb 2011   #15
Brink

64-bit Windows 10 Pro
 
 

Dubina,

Unles the user icon you selected had the user name of exactly Administrator, then you did not enable the built-in Administratror account. Please see the tutorial below for more on this.

Built-in Administrator Account - Enable or Disable
My System SpecsSystem Spec
20 Feb 2011   #16
dubina

Windows 7 Home Premium 64 bit
 
 
Following the tutorial, but more failure and confusion

How to Enable or Disable the Windows 7 Built-in Administrator Account

(Using OPTION TWO)

--------------------------------------------------------------------------------

Through an Elevated Command Prompt

NOTE: This option can be used in all editions of Windows 7.
Step 1. Open an elevated command prompt. (by doing this)

2. Open the Start Menu.

3. Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator. (See screenshot below)

3a. If you are in an administrator account and get a log in prompt after doing any of the above steps, then click on the Cancel button and repeat the above step again. This will only do this for the very first time you try to open an elevated command prompt in Windows 7.

My note: I opened my account years ago in Windows XP and I thought my (only) user account was also my administrator account. Now, when I click “Run as administrator” per procedure above, windows opens to my old/original user’s account and wants a password. Following item 3a above, I look for a Cancel button. But there is no Cancel button, only a box for “yes” or a box for “no”. I seem to fail at this point.

But…I am not in Safe Mode at this point. So far as I can tell, these instructions don’t call for me to be in Safe Mode. Should I be in Safe Mode?

3b. If you are in a standard account, then you will need to type in the administrator's password to elevate the command prompt.

My note: the box for “yes” or the box for “no” also appears if the situation is 3b rather than 3a...in other words, no Cancel button.

Step 2. To Enable the Hidden Built-In Administrator Account (Step 2 afterOpening an elevated command prompt)

A) In the elevated [COLOR=#0072bc !important][COLOR=#0072bc !important]command [COLOR=#0072bc !important]prompt[/COLOR][/COLOR], type [/COLOR]
net user administrator /active: yes and press Enter. (See screenshot below)

B) Go to step 4.

4. Close the elevated command prompt.

5. Log off, and you will now see the built-in Administrator account log on icon added (enabled) or removed (disabled) from the log on screen. (See screenshot below)

NOTE: Click on the Administrator icon to log on to the built-in Administrator account.
Last edited by dubina; 12 Hours Ago at 01:23 AM..
My System SpecsSystem Spec
20 Feb 2011   #17
Brink

64-bit Windows 10 Pro
 
 

Dubina,

I was under the impression that you are not able to log in to an adminsitrator account to be able to repair your user profile error.

If this is the case, I was just instructing you to boot into SAFE MODE to be able to enable the "built-in Administrator" account, then log in to it since you cannot do this in a "Standard" user account if it will not accept your original administrator account's password.
My System SpecsSystem Spec
20 Feb 2011   #18
dubina

Windows 7 Home Premium 64 bit
 
 

Brink, sorry for the confusion. I haven't seen an administrator's account (named as such) on the new PC or the old XP for years. I thought (a) I was the administrator, (b) my (named) account was the admin account and (c) the admin account was corrupt since I couldn't log in to it anymore.

What I get is that I do have to boot to Safe Mode before I take steps to enable the Windows 7 Built-in Administrator Account. I will do that before doing the steps under Option 2 above.
My System SpecsSystem Spec
20 Feb 2011   #19
dubina

Windows 7 Home Premium 64 bit
 
 

Brink,

OK, I enabled the Administrator account, logged out and restarted in normal mode.

Saw new Administrator icon and logged in.

Then I saw an opportunity to change / reestablish my old password in my old user account...that I previously thought was an admin account. (By the way, the icon for that account says it is an admin account, which I suspected as I have reported here.)

I wanted to do that, presummably....hopefully, to get back to where I was before the crash.

When I put in the old password (that earlier had not worked because I got the User Profile error, presummably because the software install had corrupted something) in the old user account, Windows told me if I made that change, I would lose all my password related internet stuff for that account...presummably, because I was changing the password for that account. Seeing a problem, I stopped what I was doing.

If that password / profile is messed up so that I can't open it with the old password, then how can I retain and access the structure that Windows tells me I will lose if I change the password? Is Windows telling me in effect that I've lost that structure (and by "that structure", I assume it's talking about my affiliations with other forums, websites, professional organizations, etc.) because something is messed up in that particular user account and changing the password to that account in an effort to "fix it" would destroy my preexisting credentials and affiliations? I can't sign in to that account with the old password, and I can't access the structure if I change the password? What a mess.

Moreover, when I was locked out of Windows 7 by my profile problem, I got in through another (standard) account. In that account, I thought I couldn't see files that I could see as an administrator before the crash. If I change the password for my old (admin) user account or try to reinstate the old password by "changing" it, will I have access to those other files that I couldn't see when I logged in under the standard account?

And what about my Window updates and other automatic online updates? If I change / reinstate that password, will my updates be terminated? I am led to wonder at the extent of my injury. That, in turn, leads me to wonder if a system restore might not be easier and best afterall in more ways than one.

What do you think?

Again, I don't quite know what I'm doing and I hope you can advise me what to make of this.
My System SpecsSystem Spec
20 Feb 2011   #20
Brink

64-bit Windows 10 Pro
 
 

Oh my. I think you have this all confused. Your password is not the main issue here.

The main issue is the "User profile error" and getting that sorted first to se if you may be able to gain access to your account again afterwards. After we get this sorted, we'll see if you may need to change your password or not.

Now that you are logged into the built-in "Administratror" account, see if you may be able to do a system restore using a restore point dated before you were trying to install Dragon Naturally Speaking and when you got this error. Hopefully it will be able to undo and fix this error for you afterwards.
My System SpecsSystem Spec
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