Hello all, I really need some help here. On initial startup, my pc(64-bit) will login just fine. But if I logout, wether it be immediately or overnight, upon my return the pc will not log back in. I attempt the login and the username and password fields dissapear, but then I get nothing. It has been happening for about a week now and all I have installed is Microsoft Office 2010. Does anyone have any ideas? Thanks in advance!
Hi,
What anti-malware/virus software do you have installed? Is it up-to-date? Have you run any scans recently?
Regards,
Golden
It has Command-anti-virus and it is up to date. However, it is telling me that there are .bat files to be updated but when I try to update it doesn't do anything.
Can you open one of these .BAT files with a text editor, and post the contents here - note: do NOT upload the BAT file here, just copy & paste the contents here.
Regards,
Golden
I can't open the files. They are just updates that go to Command. I uninstalled and reinstalled the anti-virus and now it is up to date with all .bat files installed and I am still getting the error.
Hello.
It sounds as though you may have got an infection, download and install the program from this link below and then run a full scan to see if it comes up with anything and be sure to post back with any further questions you may have and to keep us informed.
Malwarebytes Free Virus Scanner
I agree with BFK : time to scan your system with another product like Malwarebytes. The behviour you describe doesn't sound usual to me.
Post back here with an update.
Regards,
Golden
We just completed a scan with Malwarebytes scanner. The only issue we found was one associated with the "Dealio Toolbar" which we promptly removed. Restarted pc, logged in, waited a minute, logged out, tried to log back in and all we get is "login successful" and then nothing.
The next easiest to try is an sfc /scan from an elevated command window, have a go at that and let us know the outcome, it may take running the scan a couple times to complete successfully.
How to Repair Windows 7 System Files with System File Checker
We had tried sfc /scan already and came up with nothing. A new development is that we tried to re-login and just let it sit. After about 15 minutes it finally did login completely. So now it just takes forever to log back in. Ideas?
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