Online Help Broken

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  1. Posts : 10
    Windows 7
       #1

    Online Help Broken


    When attempting to use any feature that involves the online help functionality, I am confronted with the message:

    "You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."

    The internet connection is perfectly functional. Anyone else encounter this issue or know how to solve it? This is on Beta 1 build 7000.
      My Computer


  2. Posts : 18,404
    Windows 7 Ultimate x64 SP1
       #2

    danmcq said:
    When attempting to use any feature that involves the online help functionality, I am confronted with the message:

    "You've lost your connection to online Help. Verify that you're connected to the Internet, and then try to connect to online Help again."

    The internet connection is perfectly functional. Anyone else encounter this issue or know how to solve it? This is on Beta 1 build 7000.

    Hi danmcq,

    Do you have this box checked.

    Attachment 2280
      My Computer


  3. Posts : 10
    Windows 7
    Thread Starter
       #3

    Airbot said:
    Hi danmcq,

    Do you have this box checked.

    Attachment 2280

    Yep.
      My Computer


  4. Posts : 18,404
    Windows 7 Ultimate x64 SP1
       #4

    Hmm, I can't think of why then, sorry. Haven't disabled anything in the task scheduler? Or any services?
      My Computer


  5. Posts : 3,141
    Vista Ult 64 bit Seven Ult RTM x64
       #5

    I have the same issue. Still haven't found a fix though. Got the boxed checked also.

    Gary
      My Computer


  6. Posts : 10
    Windows 7
    Thread Starter
       #6

    I performed a fresh install attempting to diagnose the problem, and I believe it might be linked to the 'Troubleshooting' feature in Windows 7, in which the user is asked if they want to go online to seek additional help in troubleshooting an issue. Any thoughts?
      My Computer


  7. Posts : 18,404
    Windows 7 Ultimate x64 SP1
       #7

    LOL, no, I tried that earlier when you first asked this question, it didn't do anything. It might just be something they haven't worked out yet. You could send M$ feedback on it.
      My Computer


  8. Posts : 24
    Windows 7 Build 7229
       #8

    I have the same problem--a message on help that I've lost my connection to online Help, even though my internet connection is working perfectly.

    I'm assuming related to this, Windows Update says it "could not search for new updates" with an error code of 80072EE2. Disabling Windows Firewall makes no difference. Do others who cannot connect to on line help have the same update problem?
      My Computer


  9. Posts : 17
    XP,Vista, Windows 7
       #9

    same issue here maybe its still being worked on.
      My Computer


  10. Posts : 54
    Win7 x64 Ultimate RTM
       #10

    Maybe they converted all their servers for the Beta download..disabling the online help for now.
      My Computer


 
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