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Windows 7: Can't save as - program stops responding

01 Apr 2011   #1
NYaccent

I am not sure
 
 
Can't save as - program stops responding

First I want to say I am computer illiterate but I can explain what is happening and what I have tried to do to correct the problem. I hope this is the right section to post this.

Problem: I run 12 Yahoo Groups Paint Shop Pro related groups.
I save and create signature tags and graphics. I do NOT have many stored on my computer but have them on a My Book external hard drive. I also use Incredimail.

Now I can save all my graphics at this time on the IM program BUT when I click Save As and go to place the tag on my external hard drive - the program stops responding. Sometimes after 5 seconds it allows me to save it - other times I have to close the program and try again. The same thing happens when I go to select to use a graphic from my external hard drive or even one that I have saved on the "C" drive. The program stops responding.

I have tried it using IE, Firefox and Google Chrome - same thing happens. It also happens in my Animation Shop program and Paint Shop Pro program, I can't select graphics to use. The program stops responding.

I ran malwarebytes - it found nothing
I ran Advanced System Care - found nothing
I ran ccleaner
I ran Iobit Security 360
Did a Norton Virus Scan a few times - it found nothing
Did SFC /scannow twice and both times it didn't find any integrity violations

I have no idea what to try next. I can read my email fine. Navigate Web pages fine. There isn't anything else I can see wrong except saving and using graphics in emails and in my paint shop programs.


Please help Thanks in advance, Ilene


My System SpecsSystem Spec
.
01 Apr 2011   #2
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Can you post a screen shot of what you are using and exactly how you are trying to save files?

Screenshots and Files - Upload and Post in Seven Forums

Regards....Mike Connor
My System SpecsSystem Spec
01 Apr 2011   #3
NYaccent

I am not sure
 
 

I will try to post a screenshot but to save the screenshot to my computer to post here may be a problem as that is the problem I am having.... Saving graphics to my computer. The program stops responding and doesn't allow me to save it.
My System SpecsSystem Spec
.

01 Apr 2011   #4
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

OK. Try and describe exactly what you click on and exactly what happens.

Also, download this first and run it;

CCleaner - Optimization and Cleaning - Free Download

Regards....Mike Connor
My System SpecsSystem Spec
01 Apr 2011   #5
NYaccent

I am not sure
 
 

I already have CCleaner and have run it about 100 times.

What I do

When I see a graphic I want to save:

I right click my mouse

I choose "Save Picture As"

It then opens a window displaying my K drive which is my external hard drive where I save all my graphics.

Then I find the folder where I want to save the picture

Then when I find the folder I click on SAVE

Now the graphic used to save quickly and the window will disappear BUT now I see the little circle telling me the program is doing something and then on top of the window it says NOT RESPONDING

So then I need to open Task Manager

And try to get that window to close
My System SpecsSystem Spec
01 Apr 2011   #6
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

OK. Right click on "Drive K" or whatever it is called in your system, and then click on "properties" you will get this box;



Click on "Disk Cleanup" and see what options it gives you.

After you have run the cleanup, click on "Tools", run "Check now" and then "Defragment now";



This may take quite some time if you have never done it before.

You should only use CCleaner and the Windows Disc cleanup utility. I would advise you to uninstall the "Advanced System Care" and any other "Optimisers" you have installed, they only cause problems.

Regards....Mike Connor
My System SpecsSystem Spec
01 Apr 2011   #7
NYaccent

I am not sure
 
 

Thanks I will try what you suggested and let you know if it worked.
I will also uninstall the other Optimisers. Thanks for your help
Ilene
My System SpecsSystem Spec
01 Apr 2011   #8
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by NYaccent View Post
Thanks I will try what you suggested and let you know if it worked.
I will also uninstall the other Optimisers. Thanks for your help
Ilene
My pleasure, that's what we are here for. Do please let us know how you get on.

Regards....Mike Connor
My System SpecsSystem Spec
01 Apr 2011   #9
NYaccent

I am not sure
 
 

Just letting you know that I am defragging the "C" Drive and it is still going. It has been an all day affair.

It is up to pass 8 at 89%

I have done defrag's before using Advanced System Care and also Smart Defrag 2 and it has never taken this long. My experience has been when I do a scan and it is taking over 10 hours it is going to freeze and not finish.

Do you think the defragging and the disc cleanup will solve my problem. So far the problem is still there. Hugs Ilene
My System SpecsSystem Spec
02 Apr 2011   #10
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by NYaccent View Post
Just letting you know that I am defragging the "C" Drive and it is still going. It has been an all day affair.

It is up to pass 8 at 89%

I have done defrag's before using Advanced System Care and also Smart Defrag 2 and it has never taken this long. My experience has been when I do a scan and it is taking over 10 hours it is going to freeze and not finish.

Do you think the defragging and the disc cleanup will solve my problem. So far the problem is still there. Hugs Ilene

Yes, I think the main problem was massive fragmentation on your external drive. Defragmenting this can take a very long time to complete if you have never done it before. Once fragmentation gets beyond a certain level it causes problems with file access.

That may not be the only problem, but we will see when you have finished defragmenting.

I also think that one or other of the "optimisers" you loaded has deleted some services or defaults and messed up your drive(s). Once everything is running again we can set your defragmenting program and other things back to automatic so that you don't have to worry about them.

The fact that a defragmentation is taking so long tends to substantiate this. It should not usually take more than a few minutes.

Various defragmentation programs use different methods. If you use one, and then another, the second one undoes everything the first one did. This can take a very long time. The defragmenter in windows is perfectly adequate when set to run automatically. It will keep your drives running properly. There are cases where other defragmenters may be useful, but the built in Windows defragmenter is invariably the best for home users.

There may of course be some problem with your drive itself, or some other problem entirely, but we can only check that once we have eliminated other problems.

Regards....Mike Connor
My System SpecsSystem Spec
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 Can't save as - program stops responding




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