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Windows 7: Problem with text selection

04 Apr 2011   #1
luvdusty

Windows 7 Home Premium 64bit
 
 
Problem with text selection

Possibly since installing SP1 several days ago having constant problems with extreme inaccuracy in text selection, highlighting and cursor placement, also dragging and dropping.

Any ideas?


My System SpecsSystem Spec
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04 Apr 2011   #2
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

First, check your system for Malware. Download and run this;

Malwarebytes

Some malware alters settings to annoy the user, and troubleshooting the settings is impossible if malware has affected them.

Regards....Mike Connor
My System SpecsSystem Spec
04 Apr 2011   #3
luvdusty

Windows 7 Home Premium 64bit
 
 

Thanks! Downloaded it and ran a Quick Scan but it didn't come up with any problems. Now doing a full scan, even though the program implies it's rarely helpful. Any other ideas?
My System SpecsSystem Spec
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04 Apr 2011   #4
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Please wait until the scan is finished.

Regards....Mike Connor
My System SpecsSystem Spec
04 Apr 2011   #5
luvdusty

Windows 7 Home Premium 64bit
 
 

The scan did find one malware item but after deleting it and rebooting the problem persists.
My System SpecsSystem Spec
04 Apr 2011   #6
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by luvdusty View Post
The scan did find one malware item but after deleting it and rebooting the problem persists.
Deleting the malware does not automatically restore the settings it changed.

What was the malware? I know what some malware does, and if it is one I know, I can give you an immediate fix.

So, please describe your problem as exactly as possible, (one problem at a time please, the fix for one might well fix all the others), and if you can, a screenshot.

Regards....Mike Connor
My System SpecsSystem Spec
04 Apr 2011   #7
luvdusty

Windows 7 Home Premium 64bit
 
 

From the Malwarebytes log:

Files Infected:
c:\Users\Bob\documents\installer programs\black ice\blackice crack.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully

Also, Avira found:

The file 'C:\Users\Bob\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000170'
contained a virus or unwanted program 'HTML/Agent.jha' [virus]
Action(s) taken:
The file was moved to the quarantine directory under the name '497b8377.qua'.

As to the specific problems I am having, aside from the difficulty highlighting/selecting text, at times I cannot drag scroll bars up or down, or there is a lag in doing so, nor drag vertical dividers properly to the right or left, such as the one in Mozilla Thunderbird between the message list and the preview pane. Or at times moving my cursor to the left will drag the divider to the left but it won't go back to the right. Also, when clicking on drop down menus, the drop down menu disappears rather than staying visible when I release the click. A screen shot will not help to illustrate these examples--too bad they are not available as screen videos. Or are they? Of course I could take a video with my camera but how would I post it?
My System SpecsSystem Spec
04 Apr 2011   #8
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

No problem, don't bother with a video. I will have to have a think about that, and try a few things, before I can try giving you a fix.

In the meantime, somebody else may well chime in with a solution.

By the way, it is extremely unlikely that this is related to Windows 7 Service Pack 1. Most likely the malware was responsible.

Regards....Mike Connor
My System SpecsSystem Spec
04 Apr 2011   #9
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

OK, First thing to check. Go into the control panel and check your mouse settings. If you are not sure what to choose, choose the default settings. You can change these again later if you wish, once everything is working.

Regards....Mike Connor
My System SpecsSystem Spec
04 Apr 2011   #10
luvdusty

Windows 7 Home Premium 64bit
 
 

Looks to me like the default settings are all chosen.
My System SpecsSystem Spec
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 Problem with text selection




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