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Windows 7: Help~! Hanging problem

08 Apr 2011   #1

Windows 7 Home Premium 32bit
Help~! Hanging problem

My computer would sometimes hang all of a sudden for no reason, is there any cause for this problem? Any help would be appreciated.

My System SpecsSystem Spec
08 Apr 2011   #2
Mike Connor

Several, including Windows 7 x64 Ultimate

Download this;


and run a FULL scan. If it finds anything, post the log here.

Regards....Mike Connor
My System SpecsSystem Spec
08 Apr 2011   #3

Windows 7 Home Premium 32bit

I did the scan, here's my log.

Malwarebytes' Anti-Malware

Database version: 6316

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

9/4/2011 8:35:00 AM
mbam-log-2011-04-09 (08-34-55).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 231970
Time elapsed: 49 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\Ubisoft\ubisoft game launcher\ubiorbitapi_r2.dll (Trojan.Agent.CK) -> No action taken.
My System SpecsSystem Spec

08 Apr 2011   #4
Mike Connor

Several, including Windows 7 x64 Ultimate

Your machine is infected. Remove the malware using Malwarebytes, and see if that solves the problem. As you ONLY appear to have ONE trojan, removing it might solve the problem.

If that does not solve the problem, then come back and tell us about it.

Regards....Mike Connor
My System SpecsSystem Spec
09 Apr 2011   #5

Windows 7 Home Premium 32bit

I did what u told me to do, and it still hangs for no reason. I really hate that alot.
My System SpecsSystem Spec
09 Apr 2011   #6

Windows Home Premium 64bit

Hi Xiaodimsum and welcome to the Forum. Would you please fill in your System Spec's so that people on the forum will be in a better position to help you.

1. Did you delete the 1 Trojan you found?
2. Did you re-boot after this removal?
3. When you say your system hangs, what do you mean. Does it stop responding totally forcing you to do a hard boot, or does it eventually come back to life.

Get back
My System SpecsSystem Spec
09 Apr 2011   #7
Mike Connor

Several, including Windows 7 x64 Ultimate

Quote   Quote: Originally Posted by xiaodimsum View Post
I did what u told me to do, and it still hangs for no reason. I really hate that alot.

There is always some reason for such behaviour, but it can be difficult to find. Unfortunately, the problem is too vague for me to offer you any useful advice.

Regards....Mike Connor
My System SpecsSystem Spec
09 Apr 2011   #8

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86

Hangs could be caused by a variety of reasons- software conflicts/incompatibility, obsolete drivers, corrupted system files...Here are a few things you can start off with to analyze.

1) Update all device drivers on your PC. Best place to look for new drivers would be the respective manufacturers' websites.

2) Run a clean boot procedure.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

3) Check versions of installed apps for compatibility with win7.

4) Run a sfc scan to fix corrupted system files.

SFC /SCANNOW Command - System File Checker

5) Run hard drive and memory diagnostics.


6) Malware scan that you've already done.

7) Check in the event viewer for repeat errors, particularly those that correspond in time to the hangs.
My System SpecsSystem Spec
09 Apr 2011   #9


Some other troubleshooting steps to work through as well.

You want to pay close attention to SFC scan results, and run it repeatedly to repair any damaged system files - if necessary from DVD/Repair CD Command Line so it doesn't depend on system files to repair system files:

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums
My System SpecsSystem Spec

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