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Windows 7: Refund on Windows 7 Home Premium Pack

15 Apr 2011   #1

Windows XP 2002
Refund on Windows 7 Home Premium Pack

Hey all,
I bought the Windows 7 on and downloaded it from the website. Turns out my computer can't handle Windows 7 and I need to know if I can get a refund since it is completely useless to me and if so how do I go about that? Any help would be greatly appreciated.


My System SpecsSystem Spec
15 Apr 2011   #2

Windows 7 Home Premium 64bit

Definitely a question for Microsoft. I'd give their support or customer service line a call.
My System SpecsSystem Spec
15 Apr 2011   #3

Windows 7 Home Premium 64bit

this is a tricky one :/
their standard physical media would be here: Microsoft North American Retail Product Refund Guidelines
but getting a refund for a download is harder :/
I stumbled across this link: Microsoft Store Online - Welcome but it didn't actually work for me as I'm in the UK. Hope it works for you

(the links may show different text because of my regional redirecting)
My System SpecsSystem Spec

15 Apr 2011   #4

Windows XP 2002

Thanks Devux and Biggles or your help. I am going to give them a call and see what they see, I will let you know.

Biggles thanks for the link advice it was very helpful on the return policy and what to do to return a downloadable program. Windows 7 isnt for Again thank both of you I will let you know how it turned out.
My System SpecsSystem Spec
15 Apr 2011   #5

Windows 7 Home Premium 64bit

no problem, good luck with the refunding
My System SpecsSystem Spec
15 Apr 2011   #6

Main - Windows 7 Pro SP1 64-Bit; 2nd - Windows Server 2008 R2

When you say "Home Premium Pack", do you mean the 3-Pack they've offered in the past? Assuming you have a legitimate key, haven't installed it on a bunch of computers (and activated it), you might be able to sell it for what you paid for it, assuming the refund is a no-go. That was a sweet deal.

Make sure the key is valid and not already tied to another machine, though, or you'll have an angry customer on your hands.
My System SpecsSystem Spec

 Refund on Windows 7 Home Premium Pack

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