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Windows 7: Cursor and page goes crazy

23 Apr 2011   #21
dgudgel

windows home premium 32bit
 
 

I've done a lot of things but I don't know if it has helped yet because I still had the problem at least until the last detailed scan. I just did a complete scan and have not done any web surfing yet to test it. . AS far as I know no one knows my problem is malware for sure. I've not seen where anyone has had this problem and it was caused by malware. The last comment is unjust because I did follow suggestions as nearly as I could. But we dont know for sure this is malware. We just assume it is malware. Until we know for sure we are just guessing. As long as we are guessing we have a 50/50 chance of being wrong. I did a complete detailed scan from the latest download which replaced the same program previously installed then removed. I am going to test by doing some web surfing' The last complete scan just found some tracking cookies. I don't expect to see any change by removing a few tracking cookies from google.
Have a nice day


My System SpecsSystem Spec
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23 Apr 2011   #22
dgudgel

windows home premium 32bit
 
 

The last complete scan fixed nothing. Anyway it just found a few tracking cookies. Other advice will have to wait until I get to it tomorrow. . I've done enough for today. I'm pooped.
My System SpecsSystem Spec
24 Apr 2011   #23
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Quote   Quote: Originally Posted by dgudgel View Post
I've done a lot of things but I don't know if it has helped yet because I still had the problem at least until the last detailed scan. I just did a complete scan and have not done any web surfing yet to test it. . AS far as I know no one knows my problem is malware for sure. I've not seen where anyone has had this problem and it was caused by malware. The last comment is unjust because I did follow suggestions as nearly as I could. But we dont know for sure this is malware. We just assume it is malware. Until we know for sure we are just guessing. As long as we are guessing we have a 50/50 chance of being wrong. I did a complete detailed scan from the latest download which replaced the same program previously installed then removed. I am going to test by doing some web surfing' The last complete scan just found some tracking cookies. I don't expect to see any change by removing a few tracking cookies from google.
Have a nice day
What are you scanning with? We don't even know what you've downloaded and installed at this point.

The name of the program you need to be running is "Malwarebytes Anti-Malware." Please verify that this is what you have installed and are scanning with.

FYI, you MUST be careful on the download page to not click on advertisements. I'm fairly certain this is where you are going wrong.

This is the icon for the software we are asking you to run.


Attached Images
Cursor and page goes crazy-index.jpg 
My System SpecsSystem Spec
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24 Apr 2011   #24
Ryuku

Windows 7 Ultimate 32bit
 
 

As above, it does sound like you have installed the wrong application. Make sure to verify the icon above is the same associated with the application you're scanning with. Also, just to be sure, take a screenshot of the application when it displays the results so we can review it here. (Though, if it is Malwarebytes, there should be a log file available to post here.)

Basic instructions for a screenshot:

On the keyboard, to the right of the F12 key (normally) is a button that will say "Prnt Scrn", "Print Screen" or "Pr Sc". Pressing this will take a snapshot of your current desktop that is saveable with Paint.

Launch Paint either by locating it in your Start Menu (In Accessories) or pushing the Windows key and R at the same time, entering "mspaint" without quotes into the dialog that displays and hit enter/ok.

Once open, ensure it is a new image, and push Ctrl and V together. Your desktop will appear in paint. After that, either click the floppy icon or push Ctrl and S to bring up the save dialog. Navigate to your desktop, choose a name for the file, and change the "Save type as" to JPEG.

Either attach it to your next post, or upload it to ImageShack® - Online Photo and Video Hosting and provide us with the link (The Direct one, if available) and we will continue from there.

- Ryuku
My System SpecsSystem Spec
24 Apr 2011   #25
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Free version by vender... download from here Malwarebytes
MajorGeeks is authorized by the vender (developer/owner) to host the program and the download is here ...|MG| Malwarebytes Anti-Malware 1.50.1.1100 Download

I'm not at all sure why you want to discuss which is which. Both are free and trustworthy websites.
My System SpecsSystem Spec
24 Apr 2011   #26
dgudgel

windows home premium 32bit
 
 

I am not sure what you mean. I don't think I brought up anything but trying to fix this problem first. What I said was only in answer to someone else. Some apparently think that I was doing other than what was advised. Like using the wrong programs. That may be and now if anyone is interested you can find out. I have gone back in my browsing history and posted a google history in jpg record of what I did. Go to temporaryposts.blogspot.com. I think I did all my web browsing in google chrome. If you go to the above link you can see if those are the programs I was supposed to go to. You can read my actual browsing there. So please take a look. I do appreciate what help I can get. Have a nice day and look at the history. Thanks
My System SpecsSystem Spec
24 Apr 2011   #27
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by dgudgel View Post
I do appreciate what help I can get. Have a nice day and look at the history. Thanks
The history is now irrelevant. Should we try and fix your problem?

If so, we need to know if malware is affecting your system. In order to find out, we routinely use this program;

MALWAREBYTES from this link;

http://www.malwarebytes.org/

<http://www.malwarebytes.org/> ( that is the link you are clicking on, when you click on the blue highlighted link above. It should take you to the site of that name. If it does not, then please post again.

The site looks like this;




OK, assuming it works when you click on that link, choose the FREE version of that program, download it, install it, and then get the update.

Once you have the program running and the definitions update installed, run a FULL scan, and when it is finished and has found anything, please post the log here.

If it finds nothing, then we can move on to some other diagnostics for your problem.

Regards....Mike Connor
My System SpecsSystem Spec
24 Apr 2011   #28
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Quote   Quote: Originally Posted by Jacee View Post
Free version by vender... download from here Malwarebytes
MajorGeeks is authorized by the vender (developer/owner) to host the program and the download is here ...|MG| Malwarebytes Anti-Malware 1.50.1.1100 Download

I'm not at all sure why you want to discuss which is which. Both are free and trustworthy websites.
MajorGeeks displays misleading ads which cause many users to actually download the wrong program. For example, a large download button at the top of the page for an advertised product and a very small one for the item you actually should be downloading. I checked this myself last night and it was still the case. It is one of the lesser offenders in this category, but still worth noting.
My System SpecsSystem Spec
24 Apr 2011   #29
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Quote   Quote: Originally Posted by dgudgel View Post
I am not sure what you mean. I don't think I brought up anything but trying to fix this problem first. What I said was only in answer to someone else. Some apparently think that I was doing other than what was advised. Like using the wrong programs. That may be and now if anyone is interested you can find out. I have gone back in my browsing history and posted a google history in jpg record of what I did. Go to temporaryposts.blogspot.com. I think I did all my web browsing in google chrome. If you go to the above link you can see if those are the programs I was supposed to go to. You can read my actual browsing there. So please take a look. I do appreciate what help I can get. Have a nice day and look at the history. Thanks
All I can see is that you made it to MajorGeeks. I can't tell what you downloaded or scanned with. Posting the scan results would have been much more helpful, rather than going on the defensive. Tends to make me believe we are probably right about what happened.

Bottom line, if you have scanned with Malwarebytes Anti-Malware and it says your system is clean, then it is. It looks as though we will be taking your word for that since we can't get direct answers.

If you want further assistance, you will need to remove the chip from your shoulder and be more forthcoming with your responses. Thanks.
My System SpecsSystem Spec
24 Apr 2011   #30
dgudgel

windows home premium 32bit
 
 

The program found nothing. There was no log to display
My System SpecsSystem Spec
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 Cursor and page goes crazy




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