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Cannot shut Windows 7 down
Hi, all. Hopefully, someone can help me with this one!
I have a Dell XPS1530 laptop and lately, I have been experiencing issues with shutting the system down. I have Windows 7 loaded onto it (32-bit) which I installed shortly after Christmas of last year.
What happens is this:
I will turn the laptop on to do some work - that can range from transferring music from iTunes to my phone, working in Microsoft Word, or using Adobe Photoshop/Illustrator. I will work on something anywhere from 20 minutes to 3 hours and when I finish up, I close all of the programs before I go to shutdown the machine.
I click the Windows button in the lower-left of my screen and select "Shutdown" but nothing happens. I will wait up to 15 minutes and still NOTHING. If I try and open a program like Firefox it won't open after I've selected "Shutdown." It's like the machine is stuck on something.
Also, I tried running my virus software to see if there was a problem, but it got stuck around 89% done and just sat there for 12 hours before I told it to stop.
I am not a computer guy - a dabbler at best, so I was hoping someone would know what to do/help me out!
Please let me know if you need any more information - I am sure I am leaving out some important information!
Thanks!!