Can't Switch Users


  1. Tom Co
    Posts : 8
    Windows 7 Home Premium 64bit
       New #1

    Can't Switch Users


    When i attempt to switch users I have a screen displaying all of my user accounts but the cursor freezes and I can't use the mouse or keyboard. I must power down and then power up to reboot.

    Windows 7 Home Premium x64.
      My Computer
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  3. Carolyn
    Posts : 382
    Windows 7 Ultimate 64 bit
       New #2

    These threads might point you in the right direction

    System Hangs/Freezes when account switching - Tech Support Forum

    Vista crashes when I switch users. - Microsoft Answers
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  4. Tom Co
    Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Thanks for the reply. I do have an ATI Radeon HD 4350 display adapter and I am running Norton Internet Security. I can switch users by logging off and then logging on as a different user. I consider this a circumvention, not a solution because the original problem still exists. Prior to posting I did search the web with Google and Bing and have found no solution.
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