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Windows 7: Browsers, Windows system tools not opening.

22 May 2011   #1
anurag7

Windows 7
 
 
Browsers, Windows system tools not opening.

Whenever I try to open any browser except IE(Mozilla/Chrome/Opera) or even any Windows System Tools like msconfig,cmd,system information or even System Restore, an alert box is popped up saying :
'The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether youneed an x86 (32-bit) or x64 (64-bit) version of the program'

I have tried all the antivirus and malware removal tools available and the problem remains. Please help. I dont want to reinstall my windows!


My System SpecsSystem Spec
.
22 May 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmmm odd. It sounds like you have mixed versions of x86 and x64....is that even possible? Tell us a bit more about your Windows installation:

Version?
32 or 64 bit?
OEM?

etc.

Regards,
Golden
My System SpecsSystem Spec
22 May 2011   #3
anurag7

Windows 7
 
 

This is Windows 7 Home Premium 64 bit. It came pre-installed with my Sony Vaio Laptop.
My System SpecsSystem Spec
.

22 May 2011   #4
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

There is both a 32bit and 64bit version of core files like cmd.exe and regedit.exe. Which one you end up using depends on how you start- E.g. if you type cmd.exe in the Run box or the Start/Search box then you'll be using the 64bit version.To start the 32bit version, you need to specify the path. For instance in the Run box or start/search box type C:\Windows\sysWOW64\cmd.exe.

But try running sfc scan a couple of times, looks like system corruption.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
22 May 2011   #5
anurag7

Windows 7
 
 

i'm not able to open cmd.exe or C:\Windows\sysWOW64\cmd.exe. Is there any other way to run SFC?
My System SpecsSystem Spec
22 May 2011   #6
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Try running from the command prompt at boot.

SFC /SCANNOW : Run in Command Prompt at Boot
My System SpecsSystem Spec
22 May 2011   #7
anurag7

Windows 7
 
 

I ran sfc/scannow thrice but there was no change Weird thing is when i try opening cmd.exe, it prompts an error.. but if i write sfc/scannow in start menu, the command window opens and scan begins..though there was no improvement after it.. Pls help..
My System SpecsSystem Spec
22 May 2011   #8
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

What about system restore? If SR is turned on for the windows drive, you can boot to recovery options, then run system restore. SR can also be run from a repair disk or a win7 install dvd.

System Restore

If not, then you can try a repair install. For that you'll need to locate a win7 installer disk- borrow from a friend or download an iso off the web.

Repair Install

The last resort of course is a factory reinstall. Please create recovery disks if you havent already. These can also be ordered from the OEM.

As a side note, if theres another 64 bit win7 system that you have access to, try copying off the respective files and replacing the files on this machine. You might need to take ownership etc.
My System SpecsSystem Spec
22 May 2011   #9
essenbe

Windows 10 Pro/ Windows 10 Pro Insider
 
 

Quote   Quote: Originally Posted by Bill2 View Post

As a side note, if theres another 64 bit win7 system that you have access to, try copying off the respective files and replacing the files on this machine. You might need to take ownership etc.
Bill2, just for my edification, could you expound on that process?
My System SpecsSystem Spec
22 May 2011   #10
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote   Quote: Originally Posted by essenbe View Post
Quote   Quote: Originally Posted by Bill2 View Post

As a side note, if theres another 64 bit win7 system that you have access to, try copying off the respective files and replacing the files on this machine. You might need to take ownership etc.
Bill2, just for my edification, could you expound on that process?
If the individual files (cmd.exe etc.) are corrupted and the store (winsxs) too is corrupted, then the only way is to get good copies either from a win7 install dvd or from another machine running windows.
My System SpecsSystem Spec
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 Browsers, Windows system tools not opening.




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