Windows 7 blank screen

MacGyvr said:

What happened to Startup Repair?

I'm getting the message that Startup Repair cannot repair this computer and I am getting a bunch of details called Problem Signatures:
and a list of them
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21201080
Problem Signature 05: External Media (that's I assume the HD I forgot to remove while system restore was in progress)
Problem Signature 06: 2
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.20.0.256.1
Locale ID: 1033

Now I have an option to send this to Microsoft... which I did....

Dear MacGyvr
I now try to restore to an much earlier time and maybe that will do the trick.... I'm running out of options. I am very thankful that you were so willing to help to solve my problem... I still need the files from this computer but I guess I will need to devote time now to reconstruct my files.... glad that I've got a new computer from my director after I told him that the one I'm using has problems.... so I'm having a brand new Toshiba still in the trunk of my car... which I will setup and start to recreate my files for my work. I'm doing course development and do have most all data on many flash drives, just very cumbersome to collect all these and put them back together in order.
Thanks
I will post here if I find more help and what happens. I still have one last avenue I can pursue, through out MIS department....

cmd187 said:

Boot an Ubuntu live CD, get your data off that drive and reformat.

Hello CMD
What is a Ubuntu live CD... never heard of it.... and most all how do you do that when the screen is blank and black?
Thanks
Veronika

cmd187 said:

Boot an Ubuntu live CD, get your data off that drive and reformat.

I used a Linux boot CD my daughter had, and am moving the files right now. Afterward I will do a system restore... meaning installing windows again. I will be happy as soon as I moved all the files on a secure drive.

Thanks for your help!

Thank you but I need to speak to REAL person not to an automated customer service computer.