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Windows 7: Windows 7 wont turn off my laptop after shutdown

14 Jun 2011   #1
ChewyAlf

Windows 7 Ultimate X64
 
 
Windows 7 wont turn off my laptop after shutdown

Hi. I have been searching forever on forums for an answer, and i'm sorry, I can't find a solution that works for me.

I installed a legit copy of Windows 7 Ultimate x64, and when I shut down the laptop, it goes through the normal processes, says logging off, then shutting down, then the screen goes black, but laptop remains on. My power button is lit up, my fans still run. The only way to get it to physically shut down is to hold that power button down. Same thing when I try to sleep it, or even restart. All my drivers are up to date, no conflicts in device manager. What is going on here?


My System SpecsSystem Spec
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14 Jun 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Try with a clean boot and see if that solves it
http://support.microsoft.com/kb/929135
My System SpecsSystem Spec
14 Jun 2011   #3
ChewyAlf

Windows 7 Ultimate X64
 
 

Hi Rich!

Well, its a brand new reformat & install. This laptop used to have Windows XP. Happened since day 1. I will try that now. Thanks.
My System SpecsSystem Spec
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14 Jun 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

All the clean boot will show is if some start up program is the cause of the problem. Good luck
If that does not work, try with in safe mode. That will show if its a driver.
My System SpecsSystem Spec
14 Jun 2011   #5
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

You may need a BIOS update. Check the manufacturer's website.
My System SpecsSystem Spec
14 Jun 2011   #6
ChewyAlf

Windows 7 Ultimate X64
 
 

Rich---> Safe mode did a shut down properly!!! Ok, now how do I figure out what driver it is now?

MacGyvr--> Always scared of doing bios updates, but may have to? Can you point me to where they are at for a Gateway ML6732 laptop?
My System SpecsSystem Spec
14 Jun 2011   #7
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

You should always update your BIOS to the latest.

They don't list a 6732, but I'm assuming it's just a variant of the 6730:

Gateway Support - Downloads & Support Documents - Notebook / ML Series / ML6730
My System SpecsSystem Spec
14 Jun 2011   #8
ChewyAlf

Windows 7 Ultimate X64
 
 

Ok. Does it matter which one? I don't know if I have Oasis or not... and there's two, just "BIOS" and "Oasis-SR Bios".

I will try it.... Just have to make sure I am using the right one.

Thanks
My System SpecsSystem Spec
14 Jun 2011   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Try the update first, that was a good suggestion. If it does not work, however, try this software, it may help. Before you begin make a system restore point, just in case.
About Soluto
My System SpecsSystem Spec
14 Jun 2011   #10
ChewyAlf

Windows 7 Ultimate X64
 
 

I have used that software before on other computers. I forgot all about it. Thanks. Ok, will do... just wondering which BIOS to update. What if I do the wrong one?
My System SpecsSystem Spec
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 Windows 7 wont turn off my laptop after shutdown




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