Laptop help please?

I am having a dell inspiron 5110 which i purchased a month ago, the reseller showed me the laptop, it was not having any OS installed , which means no pre-installed features either.? is it normal or fine, or i got pawned by the reseller?
Also i don't know if i am having DELL FACTORY RESTORE thing to restore my laptop in factory condition, would i be having it or not.

Is it 2nd hand, because i bought it 1st hand and paid price for a new one indeed. Its been a month old now, i recently had a BSOD too, but got fixed as it was under warranty? Did reseller screw me? Or can it happen and do laptop come without OS?

Its tough to say and it varies from brand to brand. E.g. some HP business laptops have a FreeDOS option. In some countries, MS allows OEMs to distribute notebooks without windows preinstalled and you can purchase systems with FreeDOS installed. Though if you're in the US, I doubt this applies. Important thing is this option is mostly reserved for business laptops and is usually not available in consumer laptops like Inspiron- doing that would create all kinds of hassles at the retail level and support level, best to have uniformity there.

You should contact Dell in your country and ask them to clarify.

Here is the information to contact Dell for support:

Contact Technical Support
Contact Order Support
Contact Dell Sales
International Support

If you can't get the information you need from one of these Dell numbers, you can ask them exactly what department you need to speak with, and get the name of that department and the telephone number.

the reseller installed the OS at that time, i used it for 20 days ,then suffered from BSOD , but used my warranty to replace harddrive.
in the box of laptop there is a CD with having writen "FREE DOS OS ,INSTALL CD AND SOURCE CODE"what is it for?

In all honesty, as the computer is only a month old, I'd be asking for my money back.

If it was a brand new Dell machine it would have had Windows pre-installed and there would been Certificate Of Authenticity (COA) sticker and a Windows OEM Product Key on the base of the machine.

You should also get at least a year's warranty (repair or replace).

Please do contact Dell as advised earlier by Imperfect1. If nothing else they should be able to stop this guy selling what appear to be dodgy computers.

I am having a years warranty too. I purchased it on 9th July, when i checked warranty status that time, it said my warranty will start from 20june 2011 to 21june 2012.

Have you checked the bottom of the laptop for the COA sticker and product key?

If you don't have them you need to contect Dell and let them know what is going on.

I agree. This sounds more and more like your reseller is not operating honestly or honorably. If you don't get COMPLETE satisfaction regarding ALL of these issues return the computer and get your money back. Also, as seavixen32 suggested, notify Dell to inform them of what this reseller is doing. And when you repurchase the computer, buy it directly from Dell or from a reseller you trust. (Yes, it may cost you a little bit more --- but at least you'll be getting a verifiable new system that is properly loaded with the software that you should have.) Then, if you have problems, you'll have the full support of the seller behind you.