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Windows 7: Blue screen error, now windows won't load

11 Jul 2011   #1
cturcotte224

Windows 7 home premium 64 bit
 
 
Blue screen error, now windows won't load

I am at a loss here. I was checking emails today and I got a blue screen of death on Windows 7. I, stupidly, didn't take a screen capture, however the error message had to do with winSys32.exe, and then the usually memory dump messages. I rebooted into safe mode and tried running Spybot, but it came up with an error, so I downloaded and ran Malwarebytes anti-malware. It found 5 problems and I deleted them. I then ran Avast and it found no infections. Figuring it was a malware problem, I rebooted. Now Windows won't load. It gets to the Welcome screen, then goes to a blank black screen, with a mouse cursor. The cursor can be moved. I powered down the computer, pulled the battery, and booted it back up. This time I got a black screen, saying my disks had to be checked for inconsistencies. I ran the scan and it found no errors. Windows started to load, then stopped at the blank black screen again. I have my laptop set up with Ubuntu 11.04 on a sperate partion and I have not any problems with it, so I think the issue is related just to Windows, not hardware. My laptop is an Asus g72g, with an Intel Core 2 duo processor @ 2.53ghz, 6 gigs of ram and an Nvidia graphic card. Other then adding Ubuntu I have not done any upgrades to the system. Windows 7 was a installed at the factory, not an upgrade, and I haven't added any software in 6 months or so. I have searched around, but I haven't come up with anything, short of doing a fresh install of Windows. Any help would be great, thank you for your time.


My System SpecsSystem Spec
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11 Jul 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by cturcotte224 View Post
I am at a loss here. I was checking emails today and I got a blue screen of death on Windows 7. I, stupidly, didn't take a screen capture, however the error message had to do with winSys32.exe, and then the usually memory dump messages. I rebooted into safe mode and tried running Spybot, but it came up with an error, so I downloaded and ran Malwarebytes anti-malware. It found 5 problems and I deleted them. I then ran Avast and it found no infections. Figuring it was a malware problem, I rebooted. Now Windows won't load. It gets to the Welcome screen, then goes to a blank black screen, with a mouse cursor. The cursor can be moved. I powered down the computer, pulled the battery, and booted it back up. This time I got a black screen, saying my disks had to be checked for inconsistencies. I ran the scan and it found no errors. Windows started to load, then stopped at the blank black screen again. I have my laptop set up with Ubuntu 11.04 on a sperate partion and I have not any problems with it, so I think the issue is related just to Windows, not hardware. My laptop is an Asus g72g, with an Intel Core 2 duo processor @ 2.53ghz, 6 gigs of ram and an Nvidia graphic card. Other then adding Ubuntu I have not done any upgrades to the system. Windows 7 was a installed at the factory, not an upgrade, and I haven't added any software in 6 months or so. I have searched around, but I haven't come up with anything, short of doing a fresh install of Windows. Any help would be great, thank you for your time.
does sound like a driver (video?), if you have the win 7 dvd you can do a repair install. If not a factory reset?
My System SpecsSystem Spec
11 Jul 2011   #3
cturcotte224

Windows 7 home premium 64 bit
 
 

Now that I think about it a video driver may make sense. I was having trouble with screen flickering leading up to the crash, I thought it was a problem with the video cable, The video cable in the g72g is a known problem with the system. But now that I have been using Ubuntu since the crash, rather then just occasionally playing around on it, I haven't noticed any screen flickering. I don't have the Wind 7 dvd. I can access all the Windows files from Ubuntu though, so I think I can burn a recovery disk. Thanks for your help.
My System SpecsSystem Spec
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11 Jul 2011   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Welcome to SevenForums cturcotte224.
You might try (after getting into Win7) updating the nVIDIA driver, or rolling back. The 270.61 driver is the one of choice at the moment, newer one causes problems.
If you can get a recovery disk burned, use the Start up Repair option. If that doesn't work, boot to the command Prompt and run SFC /scannow.
Is this a laptop?
My System SpecsSystem Spec
11 Jul 2011   #5
cturcotte224

Windows 7 home premium 64 bit
 
 

Yes the computer is a laptop. It's an Asus g72g. I am going to try to burn a recover disk tonight and repair Windows, once I finish backing it up
My System SpecsSystem Spec
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 Blue screen error, now windows won't load




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