Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: What is "PromtService.exe"

15 Jul 2011   #1
sevener

Windows 7
 
 
What is "PromptService.exe"

Hello,

I am sorry, this is my day of questions !

In my task manager there is a process called "Promptservice.exe" described as "Pwd Promt Service".

I don't find any program related to this process in the installed program list. I don't know for what it stands and if this is malware?
How to delete it safely?

Thank you for your help


My System SpecsSystem Spec
.
15 Jul 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

That process has been known to be used by malware to gain access to systems - this may or may not be the case with your system.

Please run a FULL system scan using the FREE version of Malwarebytes.

Regards,
Golden
My System SpecsSystem Spec
15 Jul 2011   #3
sevener

Windows 7
 
 

I add that this process is active under my user name but not as a system process! Does this mean it is virus or malware?
My antivirus (Microsoft Security Essential ) doesn't detect it!
My System SpecsSystem Spec
.

15 Jul 2011   #4
sevener

Windows 7
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

That process has been known to be used by malware to gain access to systems - this may or may not be the case with your system.

Please run a FULL system scan using the FREE version of Malwarebytes.

Regards,
Golden
Thank you Golden.

I found on a "pcsafedoctor" website the following note:
(Normally, the PromptService.exe file should be in the C:\Windows\System32 folder. If it is found anywhere else, then the PromptService.exe could be a virus, Trojan, worm, or spyware)!

I don't find it in the System32 folder but when searched it in the registry, it appears in Microsoft>Windows>CurrentVersion>Run>PromptService.exe! Strangely, it is active under the user name but not under the system processs!
My System SpecsSystem Spec
15 Jul 2011   #5
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi! sevener, welcome to 7F

No need to apologize, if you have posted all 46 questions today you have been busy indeed!

If you search for Promptservice.exe it does not look too friendly.
If you search for Pwd Promt Service it it comes back with mixed reviews.

One of our malware experts likes SystemLookup Promptservice.exe comes back with no results, but Pwd Promt Service does not look too friendly, and it also shows mixed reviews.


Do you have any third-party malware scanners you can use to check it with?

One good on-line scanner is at Eset.
My System SpecsSystem Spec
15 Jul 2011   #6
MacGyvr

Windows 7 Ultimate RTM (Technet)
 
 

Run Malwarebytes as suggested in the first response.
My System SpecsSystem Spec
15 Jul 2011   #7
sevener

Windows 7
 
 

Thanks again for your answers.
Actually, I found it!
It seems to be a part of software called "Folder Protect" that I tried some months ago.
When I right-click > Propriety, I found the name of Newsoftware.net company! I searched it in google and found that Folder Proetct is their program that I installed/uninstalled some time ago.
Apparently, after uninstallation, it leaves this stubborn file!
The question now is how to delete it completely!

I am going to delete its key in the registry.

Thank you very much
My System SpecsSystem Spec
15 Jul 2011   #8
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

You should be able to copy/paste either "Promptservice.exe" or "Pwd Promt Service" into Start >Search. I would search for both.

Then at the bottom you may see 'See more results' when that window opens click on 'Organize' in the menu bar.

Move down to 'Select All' you should see all the files listed highlite themselves in blue.

Go anywhere on them, and >Right click >Delete.

Any files that remain may need a more persistent form of deletion.
My System SpecsSystem Spec
15 Jul 2011   #9
sevener

Windows 7
 
 

Thank you.
I also searched for both in the registry and deleted them.
My System SpecsSystem Spec
Reply

 What is "PromtService.exe"




Thread Tools




Similar help and support threads
Thread Forum
"access denied" when using "assoc" and "ftype" from cmdline?
I tried to associate the file extension .txt to a new editor program with the well known cmdline programs ASSOC and FTYPE. No, assigning them through WinExplorer menu does not work. But this is another problem which should not discussed here. When I type now one of the following...
General Discussion
Kyboard deos not respond to the keys: "e", "d", "c" and "3"
Example sentence: vrytim I prss ths kys, nothing happns. Now I'm writing with my on-sreen keyboard. I'm clueless when it comes to computer stuff. How do I fix this? Is this a software problem, or a hardware problem?Help is much appreciated!
Hardware & Devices
Changing the "minimize" "maximize" and "close" buttons of a theme
Ok so I'm using a custom visual style made by another user however I don't really like the buttons used that I mentioned above. The creator states it is acceptable to change the theme to however you like as long as you don't redistribute it anywhere. Ok so I opened up the .msstyles file (using...
Customization
BSOD every few hours: mostly "STOP: 0x00000F4", "c00021a" & "c0000135"
Hi everyone! Yesterday my HP laptop (Windows 7) started getting BSOD with various types of errors (mostly "STOP: 0x00000F4", "STOP: 0x0000007A", "c00021a" and one "missing %hs, c0000135"). Most of the time it restarts without any issues and works fine right after the BSOD and then an hour or two...
BSOD Help and Support
Need to add "TASKBARS" (MSese for "Launchpads", "Docks" NOT "Toolbars"
My office just upgraded, and I can no longer use Windows XP. On this system, I was able to add a separate taskbar to facilitate quick access to commonly-browsed folder locations on our vast network, and another one expedited the launching of useful programs and lists. Each task on each taskbar...
General Discussion
Remaking "My Music", "My Pictures", "My Videos" folders
hi, OK, this is a weird one. I wanted to move the "My Music", "My Pictures", "My Videos" folders to another HDD. I moved the "My Documents" Folder to this HDD without a problem but the others I accidentally set the whole HDD as the folder (if that makes sense). So now the music, videos and...
Customization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:38.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App