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#1
Help with a friend's Toshiba laptop
Specs:
I'm working on the heat issue, she has no canned air, nor a vaccuum with a hose attachment. She is not exactly computer savvy, and lives 2500 miles away, so most of the suggestions I will try through teamviewer, unless I can text her simple directions.
The main problem is that windows tend to spazz out, like, the tabs go away in chrome, or the menu bar will dissappear. I have a hunch it's malware or a virus, but I was hoping for a direction to go in.
Steps taken:
I have installed MSE and removed Norton NIS 2011, AVG 2011, and McCrapfree which were all previously installed by other "helpers." She torrents a LOT of stuff, which I tried to discourage, but she will have none of it because several other bone heads have told her it's the "safest way" to get stuff. I have tried to inform her that this is incorrect, but it's not getting through. UAC is enabled, ran a full scan with MSE and Malwarebytes, and the issue went away for a couple days.
The issue also tends to go away with pressing the control or shift button, or a combination of the two. But, that issue was persistent until the malwarebytes scan. I doubt she will be all for a reinstall, and I doubt she has the media. I am currently uninstalling toshiba's OEM crapware, along with countless toolbars and the like, as well, and have disabled all but about 10 startup processes.