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Windows 7: What to do please

17 Jul 2011   #1
titi2

Windows 7 Professional, SP1
 
 
What to do please

I downloaded an attachment from a friend in
Documents/Download folder(left hand side).I downloaded
twice. First I tried to open the att. with the Firefox browser.
I can't. Then I saved the attachment.

Now I go back to the Download folder. I CAN delete the saved att.
THERE'S A FILE IN THE FOLDER with no bytes. I tried to delete
the file, but the file CANNOT be deleted.

Please advise me what to do? Is that a virus? Thanks.


My System SpecsSystem Spec
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17 Jul 2011   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

What is the file type and its name? Scan it using MalwareBytes. Link in my sig.
My System SpecsSystem Spec
17 Jul 2011   #3
titi2

Windows 7 Professional, SP1
 
 

It doesn't have an extension. Therefore, I don't know what type of file. I do have Ms Security Essentials. Can I scan it using this program? Is Malwarebytes better? Thanks for helping me.
My System SpecsSystem Spec
.

17 Jul 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Those pieces of software that you meantioned, in essence, checks for different things. I would use both. Then one a week make a scan with both of them
My System SpecsSystem Spec
18 Jul 2011   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by titi2 View Post
I downloaded an attachment from a friend in
Documents/Download folder(left hand side).I downloaded
twice. First I tried to open the att. with the Firefox browser.
I can't. Then I saved the attachment.

Now I go back to the Download folder. I CAN delete the saved att.
THERE'S A FILE IN THE FOLDER with no bytes. I tried to delete
the file, but the file CANNOT be deleted.

Please advise me what to do? Is that a virus? Thanks.
Please run a full scan by MalwareBytes. link in my sig.

I know the suggestion has already been made. This is to help emphasize the importance of this first step.
My System SpecsSystem Spec
18 Jul 2011   #6
titi2

Windows 7 Professional, SP1
 
 

I'm sorry but that file is still in my Documents/Download. I am unable to Delete or Change its name or Move it out of the Download folder. I even dl the Eraser program attempting to erase it. I attached the Document Folder here. Please help me. I thank you.


Attached Images
What to do please-capture.png 
My System SpecsSystem Spec
18 Jul 2011   #7
StalkeR

Windows 10 Pro x64
 
 

Hello. Try to delete it with Unlocker .
My System SpecsSystem Spec
18 Jul 2011   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by titi2 View Post
I'm sorry but that file is still in my Documents/Download. I am unable to Delete or Change its name or Move it out of the Download folder.
Two matters:
1. We need your System Specs.
2. We need you to run MalwareBytes (link in my sig).

Here's info on filling out your System Specs.
UPDATE YOUR SEVENFORUMS SYSTEM SPECS


User CP (3rd item in the top menu bar) |
in left-hand column, under Your Profile, Edit System Spec |


Use Speccy - System Information - Free Download
and/or SIW to gather info for filling in the blanks.

Do me a favor and add the word laptop or desktop to the “system manufacturer” block.

Use the “Other Info” block for Optical Reader, Mouse, touchpad, wifi adapter, speakers, monitor

Scroll down and click on the SAVE CHANGES button.
My System SpecsSystem Spec
18 Jul 2011   #9
titi2

Windows 7 Professional, SP1
 
 

stalkeR,

I ran the program. It won't be able to delete. As I mention, the doc. has no bytes ( like a fake. I assume)

Karsnooks,

It's Win7, Professional, SP1, Laptop,
My System SpecsSystem Spec
18 Jul 2011   #10
titi2

Windows 7 Professional, SP1
 
 

oooops, I forgot the attachment


Attached Images
What to do please-capture.png 
My System SpecsSystem Spec
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 What to do please




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