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Windows 7: I lost admin password and couldn't fix, now both gone

07 Aug 2011   #61
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

baeachinmoney,

The results of System Sweeper will be in:
\Windows\Standalone System Sweeper\Support as one or more files with a LOG extension which you can view with Notepad.


Would you please include these log files as attachment to your next post?

This will enable me to make an accurate recommendation.


My System SpecsSystem Spec
.
07 Aug 2011   #62
beachinmoney

Vista Spk 2 x64 Home Premium/Windows 7 Home premium
 
 
here they are....

]I might even be able to do this right by now. MPLog-08062011-075139.logmsssWrapper.log


My System SpecsSystem Spec
07 Aug 2011   #63
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

the next time you run the system sweeper, Remove and thing the sweeper finds. Do not quarantine. Remove them. The only person who would quarantine would be a secruity analyst.


Now the very highest priority is to 100% uninstall ALL anti-virus, anti-malware, anti-spyware software on your computer except for:
MalwareBytes (if installed),
Microsoft Security Essentials.

If Microsoft Security Essentials (MSE) is not installed, then download and install Microsoft Security Essentials.

Do not install any other anti-virus software of any kind.

Do not let anyone else near your computer.

Password protect your user account.

Remove all other user accounts from the computer. The infections and other files present on your computer indicate that some one has comprimised your system.

If you only have the one user account on your computer, then change the password.

Someone has comprimised your computer..

After installing MSE, then once again I'll need the startup.txt and the install.txt files.

I very strongly recommend uninstalling all programs from your computer that you do not use.

When you uninstall, first disconnect from the Internet. The uninstaller software will want to go to the Internet and for no reasons that are good for you.

I'll be close to the computer for the next few hours so will be able to reply promptly.

Here's the procedure again for the startup and install txt files.

LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


STARTUP PROGRAMS
CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

INSTALLED PROGRAMS
CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.
My System SpecsSystem Spec
.

07 Aug 2011   #64
beachinmoney

Vista Spk 2 x64 Home Premium/Windows 7 Home premium
 
 

I thought I had uninstalled all the other antiviruses but I use the computers uninstall and I am going to use Revo this time. I will do that now and then I will run ccleaner and yes MSE is all that is there. Except the Windows Denfender is there but it is not turned on. I looked up how to get rid of it but everything said that you can't uninstall it. I am going to do these and then go back to sleep. Have to start fresh tomorrow. Thanks again. I can see that someone has compromised my system and it had to be the guy who installed the crack software because I kept seeing weird things going on. Remember that is what prompted me to change all my passwords and try and lock everyone out through my network too. Problem is the damage had been done and I ended up locking myself out because through all the panisk something that I did changed my password and then when I went to try and get back in I'm pretty sure I know which step I messed up on when unlocking the passwords. Here goes though, I want to turn this guy in who is now making a living installing IObits and Advanced System Security with a cracked key on his clients computer. I stored to a disk the proof of his crack keygen and the files and correspondence between us. I noticed in all of my files though that there wre still traces of Avira and AVG and some others. If I had done through Revo those would have been cleaned up. It was stupid of me to quarantine those sweeper viruses but I honestly didn't think there could be anything left after all the scanning and wanted to see what it was. They should be gone today. Now that I know how to check. Well, I am getting busy.
My System SpecsSystem Spec
07 Aug 2011   #65
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Don't worry about Windows Defender. Removal of all anti-stuff, installation of MSE will correctly configure both Windows Defender and Windows Firewall.

When the removal and installation of MSE is complete, send a copy of the startup.txt an install.txt files in your post.
My System SpecsSystem Spec
08 Aug 2011   #66
beachinmoney

Vista Spk 2 x64 Home Premium/Windows 7 Home premium
 
 
Okay scans are running..

One thing I know that I did wrong when I went into recover my password, or I think I may have, is not change the magniify.exe back to cmd.exe. How can I know for sure and how can I do it now so that I can actually go in and "take ownership" of my files when this boots back up. I am not going to do all that tonight but I would like to make sure that the magnify.exe is changed back to cmd.exe. I keep getting must be a trusted installer to do this. I know you can go into property's and change that but I don't want to unless I know for sure but I also don't even think it will let me with so many locked files. It would sure be quicker doing things if I could cmd something. I can't even do it from the default administrator. That's what leads me to believe that I missed that step. That could be causing all these weird files to show up in places to couldn't it?
My System SpecsSystem Spec
08 Aug 2011   #67
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote:
Don't worry about Windows Defender. Removal of all anti-stuff, installation of MSE will correctly configure both Windows Defender and Windows Firewall.

When the removal and installation of MSE is complete, send a copy of the startup.txt an install.txt files in your post.
Still awaiting the startup.txt and install.txt
My System SpecsSystem Spec
08 Aug 2011   #68
beachinmoney

Vista Spk 2 x64 Home Premium/Windows 7 Home premium
 
 

Sorry I thought that you had gone to bed. I just started malware. I will stop it and post it for you. One minute. Some files showed up as being installed that aren't and after ccleaner that deleted them. I want to get rid of my Administrator. I can't find the magnify.exe file to change it back to the cmd.exe file. I think that might be some of the problem. I did fix I think the password issue. Now when I log in I don't get the error message about having logged in under a different name. But I still need to fix this other issue as I can not use command prompt. I searched and read everywhere and the only answers I got were to go to system 32 folder and delete and rename magnify.exe back to cmd.exe. Well, for one thing there are three of them and for another I don't have the permissions. It says it must be a trusted installer.startup.txt

install.txt

Okay, I just opened all my files and almost all of them have the lock on them. I thought that if you changed your password with the password reset USB that you would not be locked out. I thought that only happened when you kept trying to access them and couldn't log in. I read this and so I don't get it. I did find this software and wondered if you think it might do any good or if you have heard of it. It is called TeraCopy, it's at download.cnet.com/TeraCopy/3000-2248_4-10671835.html.

It doesn't look like I have all those weird files in my Document anymore. Yeah, just checked none of them are there anymore. But every single file I have is locked. Every single document. This is not good. Lance has an interview today and I need to get him his resume. I don't have a backup because I just did it!


My System SpecsSystem Spec
08 Aug 2011   #69
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

First:

Delete ALL anti-virus, anti-spyware, anti-malware, firewall, security, software from your computer UNLESS it's from Microsoft.

Then send me a copy of the startup.txt file again.
My System SpecsSystem Spec
08 Aug 2011   #70
beachinmoney

Vista Spk 2 x64 Home Premium/Windows 7 Home premium
 
 

The only thing that is on my system right now is MSE, Windows firewall, Malwarebytes, I will delete. The eset, or however you spell it isn't on there it's just a file or it might be in my download files. I just pulled them up. They are not where they are suppose to be. I may have something old in a zip file but I had the cleaner go through all of that. I can not delete my firewall.

I just logged in as myself and I am still getting the message that I logged in under a different name then I did. I don't know why you keep referring to MSE. I installed it and uninstalled AVAST from both computers the very day you told me to. I think that I am not able to completely delete things or something because I am not the system Administrator and neither can my default admin. I need to get that fixed. You don't understand. I can't even get a cmd prompt so it takes me 4 hours to do one thing. You haven't even mentioned that. I am getting rid of everything else I see that I didn't do this morning. I was up until about 6am. I am sicker today then I think I have ever felt. If you don't think I am following your advice and taking this seriously then you have it wrong. The only thing I can do is go through all the zip files again, even though I had ccleaner do it and I did revo uninstaller yesterday before I ran that for you.
My System SpecsSystem Spec
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 I lost admin password and couldn't fix, now both gone




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