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Windows 7: Windows 7 shut-down problems

29 Jul 2011   #1
MGatehouse

Windows 7 Pro x64
 
 
Windows 7 shut-down problems

I can't shut down my Windows 7 (64bit) PC normally if I turn on my e-SATA external hard drive during a session --Windows will stick at the Logging Off screen and I have to turn off the PC manually. Next time I boot I get the 'Windows didn't shut down normally message', but can boot normally with no apparent ill effects.

The external HDD is connected to an eSATA port controlled by the motherboard Intel disk/RAID controller. Previously the shut-down problem would occur if I turned off or disconnected the drive before shutting down Windows. Now (last few days) it occurs even if I leave the drive on. I use the drive at the end of each day for back-up and prefer to keep it off at other times as the enclosure fan is noisy. As far as I'm aware I have made no significant changes to my system recently.

Any help would be appreciated.


My System SpecsSystem Spec
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29 Jul 2011   #2
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

You haven't told us who manufactured your computer or your external hard drive so it's rather difficult to point you in the right direction.

As the problem appears to be related to your e-sata external hard drive I'd be inclined to check for any updated e-sata drivers. Lengthy shut-down periods often relate to a buggy driver.

As for the hot shut-down of the drive, you might want to check which of these settings you're using.

Windows 7 shut-down problems-dm.png


My System SpecsSystem Spec
01 Aug 2011   #3
MGatehouse

Windows 7 Pro x64
 
 
Windows 7 won't shut down when external hard drive used

Thanks for the help. I traced the problem to Trusteer Rapport, the malware detector increasingly promoted by banking websites. They have now released an upgrade which seems to resolve the problem. It was their Rapport process which was preventing Windows shutdown.
My System SpecsSystem Spec
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01 Aug 2011   #4
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

OK, pleased to hear your problem is solved.
My System SpecsSystem Spec
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 Windows 7 shut-down problems




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