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Windows 7: Just plain HELP!!!

30 Jul 2011   #11
gigagiggles

Windows 7 Home Premium x64
 
 

While I can't speak directly about Lenovo, any OutOfBoxExperience should be trouble-free. Lenovo warranty support's initial response would be to restore the G560 to factory conditions. If it's trouble-free, then a newbie's attempts to sculpt the G560 to his liking may have contributed to the troubles. "I have put lots of stuff on it and there may be conflicts."


My System SpecsSystem Spec
.
30 Jul 2011   #12
gregrocker

 

Then work through these troubleshooting steps
My System SpecsSystem Spec
30 Jul 2011   #13
sandy52

Microfsoft windows 7 home premium edition (64bit)
 
 

Within a day of me getting the machine it was freezing badly, I rang the technical help line and that had me re - set it to factory setting using the little bendy arrow button next to the on and off button. Luckily I had not put anything on the machine that I was not prepared to loose. It seemed to work great after that, but gradually it has been 'growing' problems.
Having said all that - today nothing odd has happened - now I am starting to worry that nothing odd has happened :O)

So having said all that, do we think I should ask for a repair or replacement?
My System SpecsSystem Spec
.

30 Jul 2011   #14
sandy52

Microfsoft windows 7 home premium edition (64bit)
 
 

Quote   Quote: Originally Posted by [LEFT
gregrocker[/LEFT];1513174]Then work through these troubleshooting steps
I would genuinely love to but I do not have enough technical knowledge to do it - plus I was not given a
installation
CD.

I am afraid it is a case of a little
knowledge
being dangerous, if I do something I really
shouldn't
either by accident or without realising the
consequences
I may affect the warranty
My System SpecsSystem Spec
30 Jul 2011   #15
gregrocker

 

Hi Sandy -

You should be able to get through most of the troubleshooting steps without needing a Repair CD, although having one is a good idea in case Win7 ever doesn't start. You can make one by typing Backup in Start Search Box. System Repair Disc - Create

Start Search can also help you find any of the other tools given to troubleshoot the problem, e.g. Event Viewer which is where I would start my search for repeat errors to gather more clues to add to the side-by-side error.

The side-by-side error is likely generated by a program unnecessarily starting with Windows. On preinstalled Win7 up to 30 programs might be starting up with the machine when you only need AV and gadgets (if you use them) because all others are freeloaders on your RAM, CPU, can spy on you and cause problems like you see. A program should start instead when you click on it.

For this reason I would establish a clean boot as described in the steps here:
Quote:
Turn off all Startup items except AV and gadgets, googling any you have question about: Startup Programs - Change. After Restart, in msconfig>Services "Hide All MS Services" to see what is running without your knowledge. Uncheck each then if it returns turn it off in it's program Preferences, or uninstall.
Nothing given in the steps will invalidate your warranty. A clean reinstall may cause them to refuse to Tech Support it, but your warranty for parts is still good - and you don't need to tell them anything you did. We can give you better help here anyway, and will stick with you until it is running correctly or you decide to return it.
My System SpecsSystem Spec
30 Jul 2011   #16
sandy52

Microfsoft windows 7 home premium edition (64bit)
 
 

Thank you for helping :O)

I think I can manage to make myself a repair CD, will give that a go now.

Start up, it is suggested that you stop anything on start up that you do not need *clears throat* I don't know what I want, I do not understand what they are, I have tried Googling the different things, but often get a don't/do stop answer, what if I stop something and nothing starts???

Can I tell you that I have installed :-
The Lenovo tool box
Advast
ccleaner
and Malwarebytes
corel paint shop pro
and Photoimopression

Mcafee was already installed

I will try and find other things you have suggested :O)
My System SpecsSystem Spec
30 Jul 2011   #17
sandy52

Microfsoft windows 7 home premium edition (64bit)
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Hi Sandy -

You should be able to get through most of the troubleshooting steps without needing a Repair CD, although having one is a good idea in case Win7 ever doesn't start. You can make one by typing Backup in Start Search Box. System Repair Disc - Create

Start Search can also help you find any of the other tools given to troubleshoot the problem, e.g. Event Viewer which is where I would start my search for repeat errors to gather more clues to add to the side-by-side error.

The side-by-side error is likely generated by a program unnecessarily starting with Windows. On preinstalled Win7 up to 30 programs might be starting up with the machine when you only need AV and gadgets (if you use them) because all others are freeloaders on your RAM, CPU, can spy on you and cause problems like you see. A program should start instead when you click on it.

For this reason I would establish a clean boot as described in the steps here:
Quote:
Turn off all Startup items except AV and gadgets, googling any you have question about: Startup Programs - Change. After Restart, in msconfig>Services "Hide All MS Services" to see what is running without your knowledge. Uncheck each then if it returns turn it off in it's program Preferences, or uninstall.
Nothing given in the steps will invalidate your warranty. A clean reinstall may cause them to refuse to Tech Support it, but your warranty for parts is still good - and you don't need to tell them anything you did. We can give you better help here anyway, and will stick with you until it is running correctly or you decide to return it.

I have made a disc :O) but when I look at the properties of the disc it says no Bytes free of 164MB, now was that enough to take all the information needed? and how do I check the information is really on there?
My System SpecsSystem Spec
30 Jul 2011   #18
gregrocker

 

My System SpecsSystem Spec
30 Jul 2011   #19
sandy52

Microfsoft windows 7 home premium edition (64bit)
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Thank you I will try that, and have saved the article about booting from CD :O)
My System SpecsSystem Spec
30 Jul 2011   #20
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

sandy,

download, install and run CCleaner. This will clean up some.

CCleaner is free and link is in my sig.

so that we can accurately advise you as to which and what programs do not need to run when you turn on the computer and which ones you should considedr uninstalling, pleae carry out the following:

LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.
My System SpecsSystem Spec
Reply

 Just plain HELP!!!




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