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Windows 7 running extremely slowly/Black screen with movable cursor
Hello,
I've been running Windows 7 for a year now with no problems, but a few days ago my laptop froze and the only way to turn it off was to hold down the power button. When I turned it back on, it began to run extremely slowly.
The Windows logo appears as normal, but hangs around for a long time before it cuts to a black screen with nothing but the cursor. Then if I wait about half an hour, the login screen appears, but again it takes a long time for the computer to process me typing in my password and pressing enter. The screen then goes black for a second time (again with the movable cursor) for another half hour or so before arriving at my desktop.
Everything seems to be there (Microsoft Office, etc), but it takes 15 minutes for the laptop to process anything I do, or open anything I click on. The only notable difference to the desktop is the outdated looking Start button.
I understand this may be a hardware problem, but the one thing that makes me think it is something to do with Windows is when it gets to the desktop, a message appears in the bottom-right corner saying 'failed to connect to a Windows service'.
I have started it in safe mode and that made no difference. I've had a look on the internet for solutions but can't find anything that is exactly the same problem as mine. And as you can probably tell, I am not very computer savvy and don't know what to do next.
If anybody knows what the problem might be, then any help would be appreciated. If you need any other details then just ask.
Thanks in advance,
JBwell