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Windows 7: windows 7 updates, can not log on afterward

12 Oct 2011   #1

windows 7 64 bit
windows 7 updates, can not log on afterward

over the past few days i have received windows 7 updates which are described as critical. when i turn on my laptop after receiving these updates, i receive a message of "system logon failed" or "preparing your desktop" if i do manage to log in. am i alone with these problems, or has someone else experienced this and could you help with a solution. John

My System SpecsSystem Spec
12 Oct 2011   #2

Microsoft Community Contributor Award Recipient


Hello elyodjod and welcome to Seven Forums. Sorry to hear you're having these issues. I think the first thing I'd try is returning my computer to a "pre-update condition" using System Restore.

System Restore

If you're able to restore your computer to an earlier time before any updates were attempted you should have a good working machine again. You can then try to reinstall your updates, but this time I'd do just a few at a time rather than all at once. When you've installed a few updates, restart your machine and make sure it still works correctly. If it does, great! Install the next few updates, restart, check your machine. But if your machine becomes wonky after installing a group of updates you'll know exactly which group of three is causing the problem. Uninstall all three and then reinstall one at a time. They'll either all install properly or you'll know which specific update is the culprit. Ignore that update for the time being and continue installing a few at a time checking your computer after each group.

Yes, it's a slow process but usually results in a cleaner, error-free install. If the above doesn't help you might want to look through these Microsoft articles for additional information. Please post back and let us know how things work for you.

Troubleshoot problems with installing updates

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues
My System SpecsSystem Spec

 windows 7 updates, can not log on afterward

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