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Windows 7: Started having problems opening and saving PDF files

30 Oct 2011   #41
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

MSE, Microsoft Security Essentials, is a full, free security suite. IT uses Windows firewall, has AV and badware protection.
However, it is not as good as some paid ones.


My System SpecsSystem Spec
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31 Oct 2011   #42
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Quote   Quote: Originally Posted by ttraylor View Post
I tried again to download clean.exe using Firefox and it downloaded the file but then did not move it to the download file folder. I then tried to download it using IE9 and it did not work. When I went to "View Downloads" it said -This program contained a virus and was deleted - which is the same thing it says for anything I try to download.
Did the SmartScreen Filter in IE9 provide any warnings about the download?

What happens when you disable AVG?
My System SpecsSystem Spec
31 Oct 2011   #43
ttraylor

Windows 7 Home Premium x64
 
 

The only thing that IE9 said was that the download had a virus and was deleted.

AVG was deleted but part of it must still be there because it keeps popping up telling me that I am not protected.

I ran a complete scan using MSE and it found nothing wrong.
My System SpecsSystem Spec
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01 Nov 2011   #44
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by ttraylor View Post
The only thing that IE9 said was that the download had a virus and was deleted.

AVG was deleted but part of it must still be there because it keeps popping up telling me that I am not protected.

I ran a complete scan using MSE and it found nothing wrong.
You might want to use the AVG uninstaller tool.

AVG - Download tools and utilities

If you still have remnants left on your machine you might have to reinstall AVG. Then go to control panel > program and features > highlight AVG > uninstall > follow any prompts. Then immediately use the uninstaller tool.

PC Hell: How to Uninstall AVG

If you decide to try other AV products in the future keep this list of uninstaller tools handy. The usual procedure is to uninstall from programs and features, then use the uninstaller tool (unless instructed otherwise.)

Security Software | Uninstallers
My System SpecsSystem Spec
02 Nov 2011   #45
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Quote   Quote: Originally Posted by ttraylor View Post
The only thing that IE9 said was that the download had a virus and was deleted.
Something is obviously going on -- either I'm not seeing it in your DDS log or a combination of issues.

Although your best course of action is most likely a clean install, we can see if something turns up in ComboFix.


Please follow these instructions carefully.

Download ComboFix from one of the following locations:

Link 1
Link 2


!!! IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your antivirus and anti-malware security applications. If not disabled, these programs will likely interfere with cleanup process. This can usually be accomplished by a right-click on the icon in the System Tray.

    Note: If you are unsure how to disable your security software, see the instructions in this topic at Tech Support Forum: How to disable your security applications.
  • If infections are found, ComboFix will automatically reboot the machine to complete the removal process. Please ensure all opened windows are closed before proceeding.
  • Double-click ComboFix.exe on your desktop and follow the prompts.
  • As part of the process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. The Recovery Console will allow you to start up the computer in a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • When finished, a log will be produced. Please include the C:\ComboFix.txt in your next reply.
My System SpecsSystem Spec
Reply

 Started having problems opening and saving PDF files




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