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Windows 7: Started having problems opening and saving PDF files

21 Oct 2011   #1
ttraylor

Windows 7 Home Premium x64
 
 
Started having problems opening and saving PDF files

I have not have this problem until recently. I started having problems opening and saving PDF file. I use Firefox 6.0.2 and I was using Adobe Reader 10. When the problem started, I deleted Adobe and installed FoxIt 5.0 but I am having the same problems.

When I try to open a PDF, the PDF reader opens but nothing will appear to view. If I try and save the PDF to a folder it will not save. It acts like it saves, but when you go to the folder, there is nothing there. I will not save to a thumb drive either.

I have scanned my computer for Malware and for virus but have found nothing. I use AVG virus protection and Zone Alarm.

Any help would be greatly appreciated. Thanks.


My System SpecsSystem Spec
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21 Oct 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

First and foremost, you need to pick either avg or zone alarm.
I personally suggest dumping them both and just running with MSE.
It does sound like something has decided to block or otherwise interfere with pdf files. and the antivirus and firewall would be the first suspects on my list.
My System SpecsSystem Spec
21 Oct 2011   #3
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi ttraylor,
If they are large pdf's, they can take a few minutes to appear if opening or downloading it.
My System SpecsSystem Spec
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21 Oct 2011   #4
ttraylor

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
First and foremost, you need to pick either avg or zone alarm.
I personally suggest dumping them both and just running with MSE.
It does sound like something has decided to block or otherwise interfere with pdf files. and the antivirus and firewall would be the first suspects on my list.
Both are free versions so AVG is anti-virus only and Zone Alarm is just the firewall. I don't want to dump them unless I can really prove that they are the problem.
My System SpecsSystem Spec
21 Oct 2011   #5
ttraylor

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Roderunner View Post
Hi ttraylor,
If they are large pdf's, they can take a few minutes to appear if opening or downloading it.
A very large file or a very small file has the same problem. I forwarded the same files to my office an had no problem opening them and saving them.
My System SpecsSystem Spec
21 Oct 2011   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

MSE is free and does the job of both.
It also has no known issues with windows 7.
Unless you are using a pirated copy.
My System SpecsSystem Spec
21 Oct 2011   #7
ttraylor

Windows 7 Home Premium x64
 
 

Ok, I tried to download MSE and I can't save it. Should I try and delete AVG and ZA and then see if I can save the file?
My System SpecsSystem Spec
21 Oct 2011   #8
kegobeer

Windows 7 Ultimate x64 SP1
 
 

If you can't download MSE, you may have a virus/trojan. Blocking anti-virus applications is a sign of a possible infection. When was the last time you did a full virus scan? Do you visit "suspect" websites or anything along those lines? Only asking because they are a breeding ground for viruses and trojans and other malware.
My System SpecsSystem Spec
21 Oct 2011   #9
rraod

MS Windows 7 Ultimate 64-bit SP1
 
 

Is this happening only to PDFs on internet sites or local PDFs as well?

Adobe Reader 10 is a good free program. I suggest you try to download a fresh copy and reinstall it again.

After installation of Adobe Reader, take a look at one of the local PDF file, Do you see the PDF icon on the file or a blank icon?

You can try to open the PDF by different methods.

1. Double click on the PDF file.
2. Open Acrobat Reader and drag and drop the PDF in to it.
3. Open Acrobat Reader and use File Open command, navigate to the folder where the PDF file is located, select and open.
4. Right click on PDF file and use Open With command and select Acrobat Reader.

If all of these fails, then you have a problem.
My System SpecsSystem Spec
22 Oct 2011   #10
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

If you can, download from a known clean pc then run a full scan in safe mode with SUPERAntiSpyware.com - SUPERAntiSpyware Portable Scanner
My System SpecsSystem Spec
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 Started having problems opening and saving PDF files




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