Started having problems opening and saving PDF files

I have not have this problem until recently. I started having problems opening and saving PDF file. I use Firefox 6.0.2 and I was using Adobe Reader 10. When the problem started, I deleted Adobe and installed FoxIt 5.0 but I am having the same problems.

When I try to open a PDF, the PDF reader opens but nothing will appear to view. If I try and save the PDF to a folder it will not save. It acts like it saves, but when you go to the folder, there is nothing there. I will not save to a thumb drive either.

I have scanned my computer for Malware and for virus but have found nothing. I use AVG virus protection and Zone Alarm.

Any help would be greatly appreciated. Thanks.

Maguscreed said:

First and foremost, you need to pick either avg or zone alarm.
I personally suggest dumping them both and just running with MSE.
It does sound like something has decided to block or otherwise interfere with pdf files. and the antivirus and firewall would be the first suspects on my list.

Both are free versions so AVG is anti-virus only and Zone Alarm is just the firewall. I don't want to dump them unless I can really prove that they are the problem.

Roderunner said:

Hi ttraylor,
If they are large pdf's, they can take a few minutes to appear if opening or downloading it.

A very large file or a very small file has the same problem. I forwarded the same files to my office an had no problem opening them and saving them.

Ok, I tried to download MSE and I can't save it. Should I try and delete AVG and ZA and then see if I can save the file?

Is this happening only to PDFs on internet sites or local PDFs as well?

Adobe Reader 10 is a good free program. I suggest you try to download a fresh copy and reinstall it again.

After installation of Adobe Reader, take a look at one of the local PDF file, Do you see the PDF icon on the file or a blank icon?

You can try to open the PDF by different methods.

1. Double click on the PDF file.
2. Open Acrobat Reader and drag and drop the PDF in to it.
3. Open Acrobat Reader and use File Open command, navigate to the folder where the PDF file is located, select and open.
4. Right click on PDF file and use Open With command and select Acrobat Reader.

If all of these fails, then you have a problem.