step daughters laptop have disk errors

Glad to have helped you. :)

Thank you for the software link have included the results in this thread and still can't do a CHSDSK on the system sadly, still says previous software installation conflict stopping it from working.

Manufacturer Hitachi
Product Family Travelstar
Series Prefix Standard
Model Capacity For This Specific Drive 250GB
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 2558 times
Power On Time 135 Days 2 Hours
Features S.M.A.R.T., APM, AAM, NCQ
Transfer Mode SATA I
Interface SATA
Capacity 117GB
Real size 120,034,123,776 bytes
RAID Type None
S.M.A.R.T
01 Read Error Rate 100 (100 worst) Data 0000000000
02 Throughput Performance 100 (100) Data 0000000000
03 Spin-Up Time 253 (253) Data 0000000000
04 Start/Stop Count 098 (098) Data 0000000E29
05 Reallocated Sectors Count 100 (100) Data 0000000000
07 Seek Error Rate 100 (100) Data 0000000000
08 Seek Time Performance 100 (100) Data 0000000000
09 Power-On Hours (POH) 093 (093) Data 0000000CAA
0A Spin Retry Count 100 (100) Data 0000000000
0C Device Power Cycle Count 099 (099) Data 00000009FE
BF G-sense error rate 100 (100) Data 0000000000
C0 Power-off Retract Count 100 (100) Data 00000000A2
C1 Load/Unload Cycle Count 099 (099) Data 0000004C98
C2 Temperature 189 (189) Data 000009001D
C4 Reallocation Event Count 100 (100) Data 0000000000
C5 Current Pending Sector Count 100 (100) Data 0000000000
C6 Uncorrectable Sector Count 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count 200 (200) Data 0000000000
DF Load/Unload Retry Count 100 (100) Data 0000000000
Temperature 29 °C
Temperature Range ok (less than 50 °C)
Status Good
Partition 0
Partition ID Disk #0, Partition #0
Size 9.75 GB
Partition 1
Partition ID Disk #0, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number 90E5896C
Size 51GB
Used Space 35.7GB (70%)
Free Space 15.4GB (30%)
Partition 2
Partition ID Disk #0, Partition #2
Disk Letter E:
File System NTFS
Volume Serial Number E699A76E
Size 51GB
Used Space 112MB (1%)
Free Space 51GB (99%)
Hitachi HTS542512K9SA00
Manufacturer Hitachi
Product Family Travelstar
Series Prefix Standard
Model Capacity For This Specific Drive 250GB
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Time 111 Days 16 Hours
Features S.M.A.R.T., APM, AAM, NCQ
Transfer Mode SATA I
Interface SATA
Capacity 117GB
Real size 120,034,123,776 bytes
RAID Type None
S.M.A.R.T
01 Read Error Rate 100 (100 worst) Data 0000000000
02 Throughput Performance 100 (100) Data 0000000000
03 Spin-Up Time 253 (253) Data 0000000000
04 Start/Stop Count 091 (091) Data 0000003A5F
05 Reallocated Sectors Count 100 (100) Data 0000000000
07 Seek Error Rate 100 (100) Data 0000000000
08 Seek Time Performance 100 (100) Data 0000000000
09 Power-On Hours (POH) 094 (094) Data 0000000A78
0A Spin Retry Count 100 (100) Data 0000000000
0C Device Power Cycle Count 099 (099) Data 00000009FE
BF G-sense error rate 100 (100) Data 0000000000
C0 Power-off Retract Count 100 (100) Data 000000001B
C1 Load/Unload Cycle Count 096 (096) Data 000000A7FD
C2 Temperature 203 (203) Data 00000A001B
C4 Reallocation Event Count 100 (100) Data 0000000000
C5 Current Pending Sector Count 100 (100) Data 0000000000
C6 Uncorrectable Sector Count 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count 200 (200) Data 0000000000
DF Load/Unload Retry Count 100 (100) Data 0000000000
Temperature 27 °C
Temperature Range ok (less than 50 °C)
Status Good
Partition 0
Partition ID Disk #1, Partition #0
Disk Letter D:
File System NTFS
Volume Serial Number 34DC6ECC
Size 112GB
Used Space 367MB (1%)
Free Space 111GB (99%)

I suggest you do SFC /SCANNOW a couple more times till it found no further errors. Then try to do the CHKDSK.

rraod said:

I suggest you do SFC /SCANNOW a couple more times till it found no further errors. Then try to do the CHKDSK.

O'k will do thank you :)

rraod said:

I suggest you do SFC /SCANNOW a couple more times till it found no further errors. Then try to do the CHKDSK.

Run it again and found no errors like the 1st time I ran it should I have a go one more time to double check?

Ran it a second time and nothing, followed a few suggestions on the microsoft site in this thread for links and hasn't helped, really puzzled by this issue.

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

Have you run a Windows memory test or Memtest?

If you have multiple sticks of RAM, you might see if you can run check disk using only a single RAM stick.