Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: My computer empty, can't see drives, no thumbnails, explorer.exe error

25 May 2012   #11

Windows 8 Pro (32-bit)

If you have time, I'd recommend a clean install. Just make sure that you back up important documents, and make sure you have your application installers handy. And make sure you have AT LEAST the network driver installer for your specific computer.

My System SpecsSystem Spec
26 May 2012   #12

Windows 7 Ultimate x64

unfortunately i really cannot afford a clean install right now. the whole visual studio/cmake followed by VTK/ITK with wrapping for tcl and python scripts is a finicky beast to get going. if i have to redo everything right now i'll just end up going off a cliff, computer in tow.

it's mostly a huge obnoxiousness problem vs an actual stability issue since i can get to control panel sometimes, and if i can't see any picture thumbnails the world doesn't end. it's just driving me crazy not knowing what the deal is because everything works swimmingly in safe mode, yet the problem isn't fixed by disabling all my startup items and disabling any services that aren't windows services.

i'd wondered about doing a repair install - didnt know if maybe that'd go fix explorer.exe and whatever dlls it was looking at (no idea what actually got borked when explorer failed, which i think was the beginning of this adventure).

i thought i'd seen that if you repair install and you have programs though that are not on your OS drive, that was a problem?
My System SpecsSystem Spec
26 May 2012   #13
Microsoft MVP


Repair install can solve some issues but I'd consider it a last resort and first work through these Troubleshooting Steps for Windows 7- particularly getting a Clean Boot, checking System files, googling repeat errors in the logs, utilizing System Resources to solve problems.
My System SpecsSystem Spec

27 May 2012   #14

Windows 7 Ultimate 64 bit SP1 x64

Quote   Quote: Originally Posted by CGgoose View Post
I can start my own thread too but wondered if anyone here who subscribed to replies had any new info! Thanks :)
It would have been a better idea to have done that first,
and then come here with a link to your own post and an open invitation for responses there.

Did you see the same error reported in post #1, i.e.
The remote procedure call failed and did not execute.
Have you followed exactly all the steps / advice / tests / suggestions etc and had the same results as shown in posts #1 through to #9 ?

If you are not in the exact same situation as initiated this topic half a year ago then there will be less risk of confusion if you start a fresh topic.

My System SpecsSystem Spec
27 May 2012   #15

Windows 7 Ultimate x64

And the truth comes out.... SIIIIGHHH. Corrupt file.

OK for the record (for the next frustrated soul who stumbles on this thread) - I'd already done several malware scans and done a clean boot (no non-windows services and no startup items checked). SFC Scannow yielded no issues. If I killed explorer (using the start menu ctrl+shift+right click thing or thru the task manager just outright killing the process) and restarted it, yes I did get the "remote procedure call failed and did not execute". My explorer windows were doing forever-slow-load but not fully freezing on their own for the most part, however.

My windows error log for when things went wrong included VLC player crashing several times and taking windows explorer with it once. From then on explorer was doing the forever-load intermittently on "computer" and "control panel" and thumbnails (and even icons) were loading incorrectly in many folders. There were no other problems (not an instability/BSOD inducing thing).

I got the suggestion to make a new user account, which did not have these problems. In copying stuff from the old account a bit at a time, I found VLC player created a corrupt file the day it crashed several times while I converted a file. Every time explorer dealt with the folder that file was in, it began to lose its mind. Since that file was on my desktop, that was more or less all the time.

SOLUTION - I could delete the corrupt file in safe mode. All icons/thumbs are back and fine, and I imagine my slow computer/control panel window loads are not coming back either.

Thanks y'all for replying to an old thread :)
My System SpecsSystem Spec
27 May 2012   #16

Windows 7 Ultimate 64 bit SP1 x64

Glad you got it fixed

My System SpecsSystem Spec
03 Nov 2015   #17

Windows 7 Home Premium SP1 64 Bit

In case this helps anyone… Windows Explorer was hanging on me when I tried to open My Computer. There were no drives visible, just a blank white screen. I was also unable to view my backup files in Carbonite, so I called Customer Support to assist. They uninstalled Carbonite, and reinstalled it via a remote connection which fixed the problem. I think the technician might have used his own uninstall routine which completely cleared out everything, but don’t quote me on that. It may have been a total coincidence that this solved the problem, but if you have Carbonite installed, it probably wouldn’t hurt anything to reinstall it. PS – I also have VLC Media Player loaded, so who knows if that could’ve been related too. Good luck!
My System SpecsSystem Spec

 My computer empty, can't see drives, no thumbnails, explorer.exe error

Thread Tools

Similar help and support threads
Thread Forum
Drives - Hide or Show Empty Drives in Computer Folder
How to Hide or Show Empty Drives in Windows 7 and Windows 8 This tutorial will show you how to have empty removable drives to show or hide in the Computer or This PC folder in Windows 7 and Windows 8. If you want an empty CD/DVD drive to show in the navigation pane, you'll need to set...
Unable to see empty drives in Explorer
I have tried every conceivable way to get Explorer to let me view my empty drives under Computer. They show when there's a disk in them. They show in the reading pane, they just won't show up as empty drives in the Nav pane. I have tried deleting the upper and lower filters in the registry. Un...
Hardware & Devices
my computer shows no drives or anything (this folder is empty)
i just forgot the solution i have passed this situation, theres a msconfig service that is needed to be checked/unchecked help me.
Hardware & Devices
Hide empty drives in the computer folder not working
I have four memory card readers integrated to my case. I use them seldom so it's great that they are invisible when nothing is plugged in. After my Windows downloaded some updates today and I rebooted they are all visible. "Hide empty drives in the computer folder" is ticked and so is "Don't show...
Hardware & Devices
Hide empty drives in the Computer folder
I originally wanted this disabled, so I unchecked the box and applied the changes so I could see all the drives. I have since realized I would rather NOT see the drives unless they are occupied with a device, but when I recheck the box and apply the settings, the drives are still there. I've tried...

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 09:17.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App