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Deleting a registry key that won't be deleted
Hi - I am ripping my hair out here.
I recently got a program install package (ThumbsPlus, so reputable.) that will NOT install. Cerious support, BTW, is tragic, but at one point in this ongoing saga they suggested getting the MS Install CLeanup utility - ran that, and the original install error was then replaced with one about a registry key it apparently needs to open but can't. I located the offending key from the error message, but it can't be deleted (or opened). I have tried everything - given myself full permissions, added a new Admin account using the elevated command prompt and so on, as per another thread. I couldn't follow the MS information referred to in that thread.
Anyway, short question: how can I delete a squatter key that is determined to live in my registry? Any advice greatly appreciated.