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Windows 7: Help, Help, Please. PC Won't Start.

28 Nov 2011   #1

Windows 7 64bit
Help, Help, Please. PC Won't Start.


Have a 2 year+ HP Desktop.

Last evening, it started to run Incredibly slow.
This morning, wouldn't open up, at all, other in Safe Mode.

Runs just fine in Safe Mode; internet works fine.

One of the HP diognostics I ran came back with HD ST31000528 AS
Failed. I assume that this is the regular internal HD on my PC.
Is this likely what it is ?

But, again, everything looks just fine in Safe Mode.
Isn't the HD required for (most of) the Safe Mode operation ?

Don't want to dump the PC, or try a new HD if I don't have to.

What else in the way of diognostics, etc. can I try ?

Don't remember the exact line, but isn't there something like:
RUN: msconfig, or something like that, that I seem to remember helped out a year or so ago. Was a very big, long time scan, but it did find and fix things.
What might I be thinking of, please ?

What should I do next ?

Any help would be most appreciated.


My System SpecsSystem Spec
28 Nov 2011   #2

Microsoft Community Contributor Award Recipient


I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic
My System SpecsSystem Spec
28 Nov 2011   #3

Microsoft Community Contributor Award Recipient


For Seagate download the Dos ISO from here:
| Seagate
My System SpecsSystem Spec

28 Nov 2011   #4
Microsoft MVP


Burn the ISO to CD, boot it to run the Extended Scan which can diagnose and repair your HD.

Afterwards run a full Disk Check if necessary from System Recovery Options Command Line: SFC -SCANNOW Run in Command Prompt at Boot

These two procedures can return a failing HD to service, or diagnose it with certainty.

Once HD is repaired or checks out OK then if neceesary work through these troubleshooting steps
My System SpecsSystem Spec

 Help, Help, Please. PC Won't Start.

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