New
#11
Very good! That allows us to rule out a hardware problem with your keyboard.:)
If you can pinpoint the day that it occurred (or approximately), we can check to see if and what updates were installed at that time.
To do this simply click on the orb and enter "update" into the search box. Press enter. A window will open titled Windows Update. Click on the blue underlined link labeled "View Update History" in the middle/right side of the screen. A window with a listbox shall appear with a listing of all the updates that have been attempted as well as the name, status, importance and date installed. Scroll down to the date that this started and make a screen capture or type the listings of the updates done at the time this problem began and directly before it began. Please include whether the install was a "Successful" or "Failure" and the names of these entries.
Mike