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Windows 7: I can't shut down my computer

09 Dec 2011   #11

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1

Can you boot in safe mode or recovery environment (press F8)? Then shutdown machine normally. Same issue?

My System SpecsSystem Spec
09 Dec 2011   #12

Windows 7 Professional SP1 32-bit

Next time the "Press ESC for setup" message appears, I'd like you to actually do just that.

I wonder what kind of setup menu it'll put you into. Please describe in as much detail as you can. :)
My System SpecsSystem Spec

 I can't shut down my computer

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