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Windows 7: Keyboard Problem: SHIFT+9 treated like PAGE-UP

27 Mar 2012   #11

Windows 7 32bit

I also have an Asus Zenbook UX21E and am having the same problem! Also have had no luck with Asus tech support. For me, my open bracket has worked for nearly three months, and then all of a sudden I'm getting the page up thing too! I think it actually might be the numlock solution for me, as I plugged my laptop in to an external screen, keyboard and mouse to do a uni project last week.

Will try that, wanted mainly to say thanks for your help


My System SpecsSystem Spec
01 Apr 2012   #12

Windows 7 Enterprise x64

Hi everyone,

I too have an Asus Zenbook UX21E with the exact same problem.

When I purchased it, I wiped Windows and installed Windows 7 Enterprise x64, and didn't test the keyboard prior to doing this so am thinking perhaps it is a software driver issue that is present on the original build but doesn't get installed on the reload.

Does someone have the exact registry changes that are required to remap the Shift-9 key combination to display a ( instead of page up?
My System SpecsSystem Spec
13 Jun 2012   #13

Windows 7 Pro 64 bit
Num Lock is indeed stuck

Hey Guys,

I also have a zenbook ux21, and have encountered the same problem. It was indeed what people said about plugging in an external keyboard and pressing numlock, then disconnecting it.

If you don't have a keyboard readily available, there is still a way to fix the problem. I tried editing the registry, but it did not seem to work. What did work was writing a quick VB script to simulate sending a numlock press. Start notepad, and put this script in it:

set WshShell = CreateObject("WScript.Shell")
WshShell.SendKeys "{NUMLOCK}"

and save the file as FixNumlock.vbs

Run the script, and your numlock woes should be solved :)
My System SpecsSystem Spec

12 Jul 2012   #14

win7 x64
I found a resolution to the problem

I also experienced the problem on my UX21E.

I can confirm that pluggin back the externl USB and deselecting numlock resolved my problem.
Since these ultrabooks don't have any numlock indicators, it is difficult to determine the cause of this issue.

Hope this helps some of you our there
My System SpecsSystem Spec
21 Aug 2012   #15

Windows 7 Ultimate x64
External Keyboard with NumLock is the Problem

Hi all,

I have the 2. Generation from the Zenbook Series the UX21A in the German Keyboard Layout and had the same Problems...
As one User already posted earlier, so solve the Problem, simply plug-in any external Keyboard and click on the NumLock so it is off again. Unplug it again and everything works just fine. No Software Reinstallation or similar needed, just remember the next time you use a external keyboard to switch off the NumLock again after using it...
What a mistake for a 1000 dollar device...

GL with your cool Zenbooks (which are far better than any MAC!

My System SpecsSystem Spec
23 Sep 2012   #16

Windows 7 Home Premium 64 bit

Had exactly the same problem with my new ASUS UX21A... Thanks to John I just plugged in an external keyboard, hit "Num Lock" and now shift+9 gives all the (((((( that I could ever want. Glad I did not have to fiddle around remapping keys...

Thanks to Arbiel for the original post so that I could find a simple solution to this annoyance.

Quote   Quote: Originally Posted by jdw11 View Post
Hi. I had this same issue... After rebooting and googling to find an answer, I remembered that I had connected an external usb keyboard and hit "num-lock" so I could use the number pad. I didn't realize it at the time, but that's what caused the ( to be mapped to page-up.

To fix it, I plugged the external keyboard back in and hit "num-lock" once again to toggle it back to normal key mappings. That fixed the ( problem.

Hope that helps



Quote   Quote: Originally Posted by arbiel View Post
Hello all. Thanks in advance for any help.

When I hit SHIFT+9 [for the left/open parenthesis], my system interprets it as if I'm hitting PAGE-UP. This occurs with both the left and right shift key. The 9 key and both shift keys otherwise work fine, and SHIFT+0 [for the right/close parenthesis] works fine too.

The problem occurs regardless of what program is running, and even occurs in safe mode. However, it does not occur in recovery mode [the mode you boot into to restore a system image or "repair" windows]. It also does not occur with an external keyboard [but since this is a laptop, using a different keyboard is not practical]. I am at a loss because the first and third sentence of this paragraph suggests it is a hardware issue, but the second sentence suggests it is a software/driver issue.

I am running Win7 Pro 64x on a new Asus UX21E. The machine is new, so a bunch of programs have just been loaded recently, which makes troubleshooting complicated. However, these are all basic/common programs that have never given me trouble on other systems [MSO, Adobe CS4, NIS, Skype, etc.]. Likewise, because the machine is new, I doubt this is a malware issue.

I have tried uninstalling the manufacturer’s keyboard driver and reverting to Microsoft’s default “Standard PS/2 Keyboard” driver, but that did not solve the problem. Before I waste a bunch of time reloading the OS [assuming that makes the problem go away] and reinstalling the programs one at a time to identify the program that’s causing this [assuming it is indeed it is a software issue], can anyone offer any insight as to what might be going on?

This problem is very annoying and has and has made this system all but useless considering I frequently write code. I can’t even make a sad face emoticon to end this post... I guess I’ll have do it backwards ):
My System SpecsSystem Spec
25 Jan 2014   #17

Windows 7 Home Premium 32bit

Thanks for responses - having NumLock on was indeed the problem

No need for external keyboard to fix though - you can just use the onscreen keyboard:

Start menu / type OSK in Search Program and files to launch keyboard / Click options / Click turn on Numeric Keyboard / click NumLock to turn off
My System SpecsSystem Spec

 Keyboard Problem: SHIFT+9 treated like PAGE-UP

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