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Windows 7: Just upgraded from Vista cannot access Microsoft programs

12 Dec 2011   #1

Windows 7 Professional
Just upgraded from Vista cannot access Microsoft programs

I have an HP nx7400 laptop. I have just completed an upgrade from Vista Business to Windows 7 Professional. The system passed the upgrade advisor and no error messages were given during the upgrade process.
However, though all the programs (and data files) that I expected to see are there, I cannot start any Microsoft Office ones (running Office 2007). I can run Internet Explorer and Fierfox 8. I can run Adobe Acrobat X. I cannot run Norton 360 Premier, though the system tells me that it is switched off.
I have tried to run Control Panel and, after an initial open, a pop up box tells me that Explorer has stopped running and will restart. The open boxes close, the screen goes blank for a few seconds and then reopens at the home page. No attempts to run Control Panel will make it stay open.
Can anyone, please, help me find a diagnostics route to getting my PC back?

My System SpecsSystem Spec
12 Dec 2011   #2
Microsoft MVP


Sounds like corruption that can sometimes result from the inferior in-place Upgrade install, particularly with HP which is absolute worst with the preinstalled bloatware.

You can work through the troubleshooting steps, reinstall Office, etc. but it may well take more time than cutting your losses plus getting a much superior install by Clean Reinstalling Windows.
My System SpecsSystem Spec
12 Dec 2011   #3

Windows 7 Professional

OK. Thanks. It was what I was afraid of as it took me a while to get a fix for the practically uninstallable HP ProtectTools Security Manager, and Win 7 will not install whilst it is still in place. only by reinstalling it and then uninstalling it could I get there.

I only have an upgrade disk as I, stupidly, thought that this was the lest hassle option. I may have to just the the full edition and starts afresh.

Thanks, anyway. I thought that Vista was the pits but now I have a dead brick, rather than a laptop.


My System SpecsSystem Spec

12 Dec 2011   #4
Microsoft MVP

Win 7 Ultimate x64

My System SpecsSystem Spec
12 Dec 2011   #5

Windows 7 Ultimate SP1 64-Bit

^^^^^ +1
My System SpecsSystem Spec
12 Dec 2011   #6
Microsoft MVP


You don't need a full version installer as you qualify for Upgrade version since Vista came with the computer, whether it is installed or not.

Back up your files and gather your program installers. Audit installed hardware and software including Product Keys using Belarc Advisor. Backup C:SWsetup and C:Windows/System32/Drivers to browse after install for any missing drivers or software.

When you boot the DVD to clean reinstall, the installer should see an OS and pass a flag allowing use of the Upgrade key during install. If not leave the key blank then after install do one of the workarounds given in the tutorial which Stormy posted to activate on a new or cleaned HD - the registry edit is easiest and takes only minutes.

Hopefully you made your Vista Recovery disks - if not see if you try making them now in All Programs. The Recovery partition will likely not run after Clean Reinstall although you can leave it until afterward then try cuing it up to see it it will run - if not you can delete it to extend Win7 into the space. If you have the disks you can also consider deleting all partitions during install using Custom install>Drive Options advanced. Illustrated steps here: Clean Install Windows 7

The installer is mostly driver-complete, with newer arriving quickly via optional Windows Updates. Just in case, have your Wireless driver on flash stick or CD so you can get online quickly. Then enable hardware driver auto-updating and check for optional Updates frequently.

Any drivers still missing in Device Manager can be found on the HP Support Downloads webpage for your model computer or device where there may be newer ones, or by browsing to any drivers files you backed up beforehand.

Install updates and then programs slowly over time to gauge performance changes after each. Don't let any programs write themselves into msconfig>Startup as they slow startup, become freeloaders on your RAM/CPU and can spy on you. I only allow AV and gadgets. Startup Programs - Change

Use a lightweight free AV like MS Security Essentials which works perfectly with Windows 7 Firewall.

When it is finished, clean and order the HD perfectly using state-of-the-art free CCleaner Disk and Registry tabs, then Puran boot-time defragger + full Disk Check after adding Intelligent Optimizer on Additional Operations tab:
CCleaner - Free software downloads and software reviews - CNET

Finally save a Windows 7 Backup image externally so you never have to reinstall again, just reimage the HD (or replacement) using DVD/Repair CD with the stored image. Backup Complete Computer - Create an Image Backup

You can extract HP apps and utilities from Recov Disks using this: Extract HP 3rd Party Software from RecovCD.
My System SpecsSystem Spec
12 Dec 2011   #7

Win 7 64 bit

Falcodriver: I spot this answer at Microsoft Answers.
here's the link: Why can't I access any systems functions since upgrading from - Microsoft Answers

Hope it helps.

My System SpecsSystem Spec
12 Dec 2011   #8
Microsoft MVP


However you ultimately decide to proceed, I would lose the Norton as we see nothing but problems with it.

Use the AV's which most everyone here recommends Microsoft Security Essentials or Avast 6 with the Win7 firewall.

You can try entering Safe Mode now to uninstall it to see if it makes a difference.
My System SpecsSystem Spec
13 Dec 2011   #9

Windows 7 Professional
Response to advice on faulty upgrade

Gregrocker, Stormy13 and PaulSoebekti,

firstly, apologies for the late response to you your generous replies - I have been travelling all day.
Secondly, very many thanks for your very comprehensive and constructive replies. It looks like there are some very practical steps that I can take to bring my favourite laptop back from the dead.
I will work on it an report back, in due course.
Great to find such community support!
My System SpecsSystem Spec
17 Dec 2011   #10

Windows 7 Professional

Gregrocker and Stormy13,
I took your advice and did a full install, using my upgrade Win 7 disc. I followed both your instructions to the letter, using also CCleaner and Puran Defragger - both really great freeware, by the way.
Not difficult at all and I now, in effect, have a new laptop. No HP bloatware; more hard disc space, having got rid of the partitions and it seems faster than when new.
I see that, of the 76.5 Gb in total, I have a whopping 34.6 Gb in Windows_old. Presumably, as the last Windows installation didn't work and I am not going to revert to it, I can delete the old OS files straight away and, once I am sure that I have restored my data from my backups, the remaining old files likewise?
I just need to take an image, but need an NFTS formatted external drive for that and I am done.
Very many thanks, again, to you both for your highly constructive help.
Win7 is really great, by the way.
My System SpecsSystem Spec

 Just upgraded from Vista cannot access Microsoft programs

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