Starts in Windows Boot Manager and LOUD continuous beep sounds!

ChelseyWol · 26 Dec 2011

I just got a beautiful new laptop for Christmas (HP Pavilion g7 1260ca). Every time I start it up, it starts in "Windows Boot Manager" and makes me select Windows 7 as my operating system. That's annoying in it's self (why won't it just start on it's own! It's not like I'm running another operation system as well!) but what's even worse, as the text is appearing on the screen, a loud obnoxious beep sounds with each word that appears!

I checked to make sure no keys are stuck, so it's not that. Once I choose Windows 7, I'm able to sign in with no problem.
How can I turn off the beep? And how can I make Windows 7 start automatically?

Night Hawk · 26 Dec 2011

Hello ChelseyWol Welcome to the Seven Forums!

Brand new and under warranty! Take it right back! Don't attempt to do any repairs yourself! That would likely void the warranty the unit comes with.

The default preinstalled copy of Windows 7 should at least upto the point where you would select the user account during the initial setup. Refer to the user guide as well to make you followed the procedure correctly there too.

The beeping part however does sound a bit odd and the purchaser who gave you the laptop may want to bring it back in to the store or dealer where it was bought for examination or replacement if a problem is found.

ChelseyWol · 28 Dec 2011

You're right. It needs to go back.
I called the HP support line and they said at first that it sounded like a problem with my operating system. We did a full system restore, among other things and it actually made it worse! All I would get was a black screen and that continuous beeping! It wouldn't even take me to that Boot Manager screen.
Eventually, after being on the phone FOREVER, she said it sounds like my RAM wasn't installed correctly and did I have a Philips screw driver to check. To which I responded, absolutely NOT! There is no way I'm messing around with the insides of my brand new lap top, and probably voiding any warranty there is on parts, etc!
So yeah, It's going back and I'm getting a new one.

Night Hawk · 29 Dec 2011

Sorry to hear that! And the phone op telling you to do your own inspection by going inside it? I definitely find that one odd!

There's an easy to pop the dimms out by first removing a screw down plate depending make and model. But if the ram was no good to start with that would explain all the problems and you are simply better off trying to get it serviced or replaced under warranty.

Have the person who bought it for you explain that HP support was called and seemed to confirm a defect was present. That should make it easier for the exchange. It stinks however with someone giving you a great gift but finding this out.